Incident Management Specialist

4 weeks ago


Brisbane, Queensland, Australia Humanised Group Full time
About the Business

Humanised Group is a technology company that operates nationally, offering a unique and business-critical service. With a strong focus on staff development and a commitment to growth, they are an attractive employer for those seeking a challenging and rewarding career.

About the Position

This role is suited for an experienced Incident Manager who can bring their expertise in IT service management, process development, and communication to drive continuous enhancements and improvements. The successful candidate will be responsible for leading incident resolution, driving process enhancements, collaborating with stakeholders, and ensuring compliance with disaster recovery and business continuity plans.

Key Responsibilities
  • Lead incident resolution and oversight
  • Drive continuous improvement initiatives
  • Enhance tooling and processes
  • Engage with stakeholders and collaborate on initiatives
  • Ensure compliance with auditing protocols
Requirements
  • 5+ years of experience in a similar position, preferably in a consultancy or ISP environment
  • Proficient in IT service management, process development, and communication
  • ITIL certification and experience across the framework
  • Located in Brisbane or willing to relocate from within Australia
  • Australian Citizenship required due to clearance requirements
What We Offer
  • Allowances for mobile and internet
  • Annual bonuses
  • Salary sacrifice options
  • Recession-proof business
  • Above-market superannuation
  • Above-market paternity and maternity leave
  • Strong focus on career advancement
  • Close proximity to public transport and onsite free car parking


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