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Senior Client Advocate
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This Mid-Senior Level Role is focused on effectively managing and nurturing our existing customer base. The successful candidate will drive growth plans for Australian and New Zealand firms, enabling expansion through a diverse range of solutions, and safeguarding and growing our customer base.
The ideal candidate will possess strong client relationship management skills, with a proven track record of achieving goals in a fast-paced environment. They will be autonomous, resilient, and have a strong sense of humour, with excellent communication skills.
Responsibilities include conducting client meetings, roadshows, and other engagement activities to foster strong relationships and understand client needs. The role also requires travel to various locations as needed to represent the company and leverage internal relationships to identify potential opportunities.
The successful candidate will have experience in relationship-style account management, with a strong focus on growth, sales, and customer retention. They will be proactive, with the ability to provide innovative solutions and meet deadlines in a dynamic environment.
Key Responsibilities- Relationship Building: Foster strong relationships with clients through regular communication and engagement activities.
- External Clients: Travel to various locations to represent the company and build relationships with external clients.
- Internal Relationships: Leverage internal relationships to identify potential opportunities and grow the business.
- Growth: Develop and maintain strong client relationships, upsell products and services, and explore staffing opportunities in other departments.
- Retention: Minimise client turnover by providing exceptional service and support.
- Client Relationship Management: 3-5 years of experience in client relationship management.
- Account Management: Proven experience in account management, with a strong focus on growth and sales.
- Travel: Ability to travel locally and internationally as required.
- Communication: Excellent communication skills, with the ability to communicate complex ideas simply.
- Sales: Aptitude for generating sales among client accounts.
- Competitive Compensation Package: A competitive salary, superannuation, and commissions.
- Collaborative Team Environment: A collaborative team environment with a values-based culture.
- Office Location: Our office is located in Southport, with easy access to public transport and free on-site parking.
- Opportunities for Growth: Opportunities for career growth and advancement within the company.
