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Senior Case Manager
2 months ago
We are seeking an experienced Senior Case Manager to join our team at EML (Employers Mutual Limited) in Adelaide. As a Senior Case Manager, you will play a critical role in providing exceptional service to our clients and stakeholders, ensuring timely and effective management of workers compensation claims.
Key Responsibilities- Provide proactive and customer-centric support to workers and employers throughout the claims process.
- Ensure timely and effective intervention to improve recovery and return-to-work outcomes.
- Provide workers compensation advice and guidance to stakeholders, including workers, employers, and providers.
- Assist with the claim process and provide support in the completion of relevant documents to ensure timely access to required services.
- Proactively manage cases to achieve optimal outcomes, including early sustainable return to work for workers with reasonable claim costs.
We are looking for a driven professional with:
Demonstrated experience in workers compensation claims management.An empathetic and resilient approach to provide customer-centric support.Highly developed written and verbal communication skills.Careful consideration to detail with a high concern for accuracy.A proactive and positive attitude, with a willingness to learn and grow.What We OfferWe value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits, including:
A diverse and collaborative team culture.Flexibility to work from home to support work-life balance.A corporate wellbeing program with discounted health insurance and gym membership.Generous discounts from over 350 retailers through our RewardsHub program.Comprehensive learning and development opportunities to help you reach your full potential.Access to support and counselling services through our Employee Assistance Program.Company-wide events to stay connected and celebrate success.Entitlement to annual company incentive scheme and salary reviews.Up to 16 weeks paid parental leave, plus super.