Customer Service Team Lead

3 days ago

Perth, Western Australia beBeeCustomer Full time $86,400 - $102,400

Job Overview

We are seeking a highly motivated and experienced leader to manage our customer service team in Perth Airport Branch.

Key Responsibilities:

  • Lead and coach a high-performing team to provide proactive and responsive customer support.
  • Plan, prioritize, resource, and delegate work tasks to ensure efficient department functioning while maintaining high quality customer service.
  • Handle complex customer service issues, escalate when necessary, and communicate effectively with customers to resolve their concerns.
  • Work across functions to drive results-oriented decision-making and collaboration.

Requirements:

  • Experience in leadership or supervision.
  • Strong communication, coaching, and problem-solving skills.
  • Ability to work collaboratively in a dynamic environment.

About the Opportunity:

At our organization, we value our employees and strive to create a positive work environment that fosters growth and development.

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