Customer Service Team Lead

2 weeks ago

Perth, Western Australia beBeeCustomerService Full time $80,000 - $110,000

Seeking an exceptional leader to spearhead our customer service team at Perth Airport Branch. The ideal candidate will possess strong interpersonal skills, a background in the transport industry and experience working with CRM systems.

Job Overview

This leadership role is focused on delivering high-quality customer service while maintaining efficient department functioning. Key responsibilities include leading and coaching a high-performing team of customer service officers, resolving complex customer issues and collaborating with cross-functional teams to understand customer requirements.

The successful candidate will be responsible for planning, prioritizing and delegating work tasks, ensuring timely actioning of customer queries and proactive reporting within company guidelines and KPIs. They will also develop and guide the team to achieve KPIs, ticket quality and data integrity in the CRM and telephony system.

In addition, the candidate will undertake leadership and management responsibilities including recruitment, team development, performance reviews and succession planning.

Essential Skills and Experience:
  • A background in and understanding of the transport industry.
  • Professional experience in customer service with strong interpersonal skills.
  • Proven ability to work effectively with customers via email and telephone, maintaining professionalism and sensitivity.
  • Previous experience working with a CRM system preferred.
  • Strong PC skills, proficiency in Microsoft Office suite, and ERP systems.

  • Customer Service Team Lead

    2 weeks ago

    Perth, Western Australia beBeeLeadership Full time $75,000 - $85,000

    Customer Service Team Lead OpportunityThis is an exciting chance for a seasoned customer service professional to take on a leadership role. The ideal candidate will have experience in leading teams and building effective relationships with internal and external stakeholders.The job involves supporting the State Manager, leading the customer service team, and...

  • Customer Service Team Lead

    2 weeks ago

    Perth, Western Australia beBeeCustomerService Full time $100,000 - $125,000

    As a seasoned customer service expert, you will be responsible for leading and mentoring a high-performing team of professionals in Western Australia.About the RoleThe Customer Service Team Lead position is a dynamic opportunity to drive process improvements, manage stakeholder relationships, oversee operational reporting, and balance competing...

  • Customer Service Team Lead

    2 weeks ago

    Perth, Western Australia beBeeLeadership Full time $90,000 - $110,000

    Job DescriptionWe are seeking a highly skilled and motivated Customer Service Team Lead to join our team. The ideal candidate will have experience in leading high-performing teams and delivering exceptional customer experiences.Key Responsibilities:Lead a team of customer-facing staff to ensure seamless delivery of service.Maintain high standards of quality,...

  • Leads Customer Service Team

    2 weeks ago

    Perth, Western Australia beBeeCustomer Full time $60,000 - $95,000

    Customer Experience ManagerWe are seeking a seasoned hospitality professional to support our management team and create a positive work environment. The ideal candidate will have experience in supervising teams, leading by example, and providing exceptional customer service.Key ResponsibilitiesDevelop strong relationships with regular customers and create a...

  • Customer Service Team Lead

    1 week ago

    Perth, Western Australia beBeeCustomerService Full time $98,765 - $123,456

    Job Title: Customer Service Team LeadAbout the Role:We are seeking a motivated and people-focused leader to join our team as a Customer Service Team Lead. As part of our site's leadership team, you will work collaboratively to support our on-site team, foster a positive and high-performing culture, and contribute to the continued success of our...

  • Customer Service Team Lead

    2 weeks ago

    Perth, Western Australia beBeeCustomerService Full time $60,000 - $70,000

    Customer Service Coordinator JobThe Customer Service Coordinator role is a key position in our pharmacy team, responsible for delivering exceptional customer service and operational excellence.As a Customer Service Coordinator, you will be the first point of contact for customers and patients, providing a professional and welcoming experience. You will work...

  • IT Customer Service Team Lead

    2 weeks ago

    Perth, Western Australia beBeeLeadership Full time $90,000 - $120,000

    Job Title: Service Desk Team LeaderAt New Era Technology, people are at the heart of everything we do. Our mission is to securely connect people, places, and information with end-to-end technology solutions.Job SummaryWe seek an experienced leader to join our growing team as a Service Desk Team Leader. As a key member of our Service Desk team, you will be...

  • Customer Service Team Lead

    1 week ago

    Perth, Western Australia beBeeLeadership Full time $75,000 - $80,000

    About the RoleWe are seeking a highly skilled Customer Service Team Lead to oversee our support team and drive exceptional service delivery. If you excel in leadership, problem-solving, and creating positive customer experiences, we encourage you to apply.Key Responsibilities:Oversee and manage the customer service team to achieve high performance...

  • Customer Service Team Lead

    1 week ago

    Perth, Western Australia beBeeCustomer Full time $55,000 - $80,000

    Job Opportunity:Lead the customer service department and front-of-store operations, ensuring exceptional standards at checkouts and the customer service desk.About You:Previous experience in fast-paced customer-facing environmentsProven leadership skills to drive sales targets, cost control, and rostering requirementsMaintain excellent service standards by...

  • Customer Service Team Lead

    2 weeks ago

    Perth, Western Australia beBeeLeadership Full time $80,000 - $93,000

    Team Leader OpportunityLead a team of customer service professionals to deliver high-quality support and meet business objectives.The RoleYou will oversee the daily operations of a contact centre, ensuring efficient management of workload and performance metrics. You will motivate and coach your team to understand our products and services, work processes,...