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Sales Business Administrator

2 weeks ago

Brisbane, Queensland, Australia beBeeAdministrative Full time $60,000 - $83,000
Job Title: Business Support Specialist

The role of a Business Support Specialist plays a crucial part in ensuring the smooth operation of day-to-day activities, allowing managers and team members to focus on their core responsibilities.

  • Key Responsibilities:
    • Proposal Set-Up: This entails entering information into CRM systems and setting up appropriate filing mechanisms.
    • End to End Order Processing: Handling sales orders, internal factory purchase orders, and issuing sales invoices to the Back-up Finance Team.
    • Logistics: Verify shipping documents for all shipments, coordinating with internal logistics teams and customers.
    • Track Customer Complaints: Work closely with Service Teams to resolve customer issues efficiently.
    • Service Warranty: Register warranty claims in D365 monthly.
    • Record Keeping: Maintain accurate customer records and sales data, ensuring they are up-to-date and easily accessible.
    • Customer Support: Provide assistance to customers, answer inquiries, and resolve any post-sales issues that may arise.
    • Communication: Coordinate with sales teams, other departments, and customers to ensure seamless communication and collaboration.
  • Secondary Responsibilities:
    • Inventory Management:
    • Coordinate with vendors and service providers for office maintenance, supplies, and repairs.
    • Support Health & Safety: Fire Warden, First Aid, Attend H&S training, LIMS/Audit Report, monitoring of HIT Tickets.
    • Champion Sustainability agenda including CSR activities: Communicate with UK Team on sustainability agenda, ad hoc reports etc. Submit Emission Data report monthly. Arrange and lead the agenda for CSR activities based on Group's requirement.
    • Assisting with Travel Arrangements, assist in planning and organizing company events, meetings, and team-building activities.
    • Coordinate trade show logistics, including booking venues, arranging catering, and managing RSVPs.
    • Provide general administrative support to managers and team members, including scheduling meetings, preparing documents, and managing correspondence.
    • To help identify and undertake any other duties and responsibilities to improve the efficiency and quality of internal procedures and customer services.
    • Comply with all company policies and procedures and maintain confidentiality of information relating to the company's business and staff.