Sales Administrator

2 days ago

Brisbane, Queensland, Australia Lucy Electric Full time

Join to apply for the
Sales Administrator
role at
Lucy Electric
Job Purpose: To support the Lucy Electric Australasia regional growth strategy by servicing new and existing Sales Accounts and completing all required business administrative tasks.
Overview
The role plays a key part in supporting managers and team members, enabling them to focus on their primary responsibilities while ensuring day-to-day operations run seamlessly. The role reports directly to the Sales Director – Australasia.
Job Details
Internal Job Title:
Sales Administrator
Business:
Lucy Electric Australasia
Location:
Brisbane, Australia
Job Reference No:
3751
Key Accountabilities
Primary:
Proposal Set-Up: Entry into CRM and setting up appropriate filing systems
End to End Order Processing: Handling sales orders, internal factory purchase orders, and issuing sales invoices to Back-up Finance Team
Logistics: Verify shipping documents and coordinate with internal logistics teams and customers
Track Customer Complaints: Work closely with Service Team
Service Warranty: Register in D365 monthly
Record Keeping: Maintain accurate customer records and sales data
Customer Support: Answer inquiries, provide after-sales support, and resolve issues
Communication: Coordinate with sales teams, other Lucy Electric departments, and customers
Secondary:
Inventory Management: Coordinate with vendors and service providers for office maintenance, supplies, and repairs
Support Health & Safety: Fire Warden, First Aid, H&S training, LIMS/Audit Report, monitoring HIT Tickets
Sustainability: CSR activities, emissions reporting, and coordinating with UK Team
Travel Arrangements and event planning
Coordinate trade show logistics
Provide general administrative support to managers and team members
Identify and undertake other duties to improve internal procedures and customer service
Comply with company policies and maintain confidentiality
Qualifications, Experience & Skills
Familiarity with CRM Systems, preferably Microsoft D365 or similar
Familiarity with ERP Systems, preferably Oracle or similar
Excellent MS Office skills
Excellent reporting and documentation skills
Knowledge of local and international logistics processes
Knowledge of sales processes and how sales operations work
Office Administration experience
3+ years within a similar role preferred
Behavioural Competencies
Strong prioritisation, organisational and time management skills
Excellent written and verbal communication
Attention to detail
Customer service skills and problem-solving abilities
About Us
Lucy Group Ltd is the parent company of all Lucy Group companies. Since its origins in Oxford, UK, over 200 years ago, the Group has grown and diversified. The Group's businesses help to advance the transition to a carbon-free world with infrastructure that enables renewable energy, electric vehicles, smart city management and sustainable living. Lucy Electric is an international leader in intelligent secondary power distribution products and solutions, with remote operation and monitoring.
Lucy Electric is an international leader in energy solutions, providing high-performance switchgear for utility, industrial and commercial applications. Key products include Ring Main Units and package substations.
Application
Does this sound interesting? We would love to hear from you. Our application process is quick and easy. Apply today
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