Technical Support Expert

3 days ago

North Sydney Council, Australia beBeeSupport Full time $120,000 - $180,000
Job Description

We are seeking highly skilled professionals to join our team as Named Support Engineers, Dedicated Support Engineers, or Solutions Support Engineers. Our ideal candidates are motivated, passionate, and talented engineers who can provide expert support to customers.

As a key member of our team, you will be responsible for developing in-depth relationships with customers, providing timely updates on open incidents, and applying best practices to minimize operational risks.

You will work closely with customers to understand their environments and implementations, leverage deep technical expertise to resolve incidents efficiently, and offer technical support mentoring to increase customer knowledge.

In addition, you will share prescriptive product roadmaps to assist customers in upgrade and migration planning, provide guidance on leveraging the full features and functionality of OpenText solutions, and act as a strategic partner in developing plans to proactively improve and maintain customer software investments.

We value collaboration, innovation, and personal growth within our vibrant workplace.

Our proactive approach fosters a culture of inclusivity, where everyone feels valued and empowered to contribute.

Required Skills and Qualifications
  • Bachelor's degree preferred or associate degree holder (technical field) with 10+ years working experience in a customer support environment.
  • Proven track record in in-depth technical troubleshooting.
  • In-depth knowledge and 10+ years' experience in one or more of the following products:
    • NetIQ Access Manager (NAM)
    • NetIQ Identity Manager (IDM)
    • eDirectory
    • Red Hat (or other Linux system)
    • At least one RDBMS system
  • Strong teambuilding and leadership skills, with the ability to negotiate and resolve conflict.
  • Great communication, coordination and collaboration skills, and ability to navigate complex, matrixed organizations.
Benefits

OpenText is committed to fostering a diverse and inclusive workplace. We strive to create an environment that values everyone's contributions, regardless of background, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance or a reasonable accommodation due to a disability during the application or recruiting process, please contact us.

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