Technical Support Engineer Opportunities

2 weeks ago

Sydney, New South Wales, Australia Microsoft Full time
Job Summary

We are seeking a skilled Technical Support Engineer to join our team at Microsoft. As a Technical Support Engineer, you will be responsible for troubleshooting and resolving complex technical issues for our customers. This role requires a strong understanding of operating systems, networking protocols, and software applications.

Key Responsibilities

* Investigate and resolve complex technical issues with customers
* Collaborate with internal teams to resolve technical issues
* Develop and maintain technical knowledge and skills

Requirements

* 3+ years of technical support experience, or Bachelor's degree in Computer Science or related field
* Strong knowledge of operating systems, networking protocols, and software applications
* Experience with Microsoft products and services

Benefits

* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment

How to Apply

If you are a motivated and skilled Technical Support Engineer looking for a new challenge, please submit your application. We look forward to hearing from you

Security Clearance Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Citizenship & Citizenship Verification

This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

Responsibilities

* Response and Resolution: You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
* Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
* Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements

Responsibilities

As a Technical Support Engineer at Microsoft, you will be responsible for troubleshooting and resolving complex technical issues for our customers. This role requires a strong understanding of operating systems, networking protocols, and software applications. You will work closely with internal teams to resolve technical issues and develop and maintain technical knowledge and skills.

Responsibilities

Microsoft is committed to empowering every person and every organization on the planet to achieve more. As an employee, you will come together with a growth mindset, innovate to empower others and collaborate to realize your shared goals. Each day, you will build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required Qualifications:
• 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
• Experience in WSUS, SMS, SCCM 2007 , 2012 and Microsoft Intune
• Operating Systems Concepts – Active Directory, Security, OS Internals
• Networking concepts – DNS, protocols, Devices
• IIS Concepts – Configuration, ISAPI, Architecture, SSL and Kerberos
• Exception Handling
• Memory Management concepts
• Tools – Netmon, Perfmon, SQL Profiler
• Basic debugging skills
• Basic SQL Server Administration concepts
• Strong knowledge of: any Windows OS, Mobile device OS, Client, Server knowledge, understanding of Cloud services
• Experience in one or more of these areas desirable:
• Exchange, SCCM, Mobile device configuration and app deployment
• Cloud products like Azure, Office 365
• Mobile device management tools and programming knowledge
• Mobile Device Management product , Mobile Application Management product experience

Responsibilities

As a Technical Support Engineer at Microsoft, you will be responsible for troubleshooting and resolving complex technical issues for our customers. This role requires a strong understanding of operating systems, networking protocols, and software applications. You will work closely with internal teams to resolve technical issues and develop and maintain technical knowledge and skills.

Responsibilities

This role requires weekend or after hour on-call upon business needs

Citizenship & Citizenship Verification

This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

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