Technical Support Engineer

4 weeks ago

Sydney, New South Wales, Australia ServiceNow Full time
Support Our Customers

The Technical Support Engineer plays a vital role in guiding our customers through critical issues, ensuring timely and effective case resolution. As a key member of our global organization, you will be entrusted with providing top-notch technical support to our customers.


Key Responsibilities

  • Resolve technical cases created by customers, providing accurate and timely support.
  • Utilize diagnostic tools to identify and resolve issues related to the ServiceNow software and platform.
  • Collaborate with cross-functional teams to deliver exceptional customer support experiences.
  • Stay up-to-date with the latest ServiceNow technologies and platform developments.
  • Contribute to process and product improvements through the identification of customer needs and pain points.

Requirements

  • Bachelor's degree in Computer Science or related field.
  • Strong experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML.
  • Experience with AngularJS and GraphQL.
  • Strong experience working in Java or similar backend programming language.
  • Experience with relational databases such as MySQL, Oracle.
  • Working knowledge of the components in a web application stack.
  • Familiarity with Linux, UNIX, or other operating systems.
  • Basic knowledge and understanding of Network terminology.
  • Minimum three years providing customer-facing technical support.

Desirable Skills

  • Previous experience working with the ServiceNow platform.
  • ServiceNow Certifications.
  • Experience providing SaaS support.

About Us

ServiceNow is a global organization with a culture of belonging, inclusivity, collaboration, and customer focus. We offer a collaborative and inclusive work environment where individuals with strong aptitude and attitude can grow their careers through working with advanced technologies and talented professionals.


We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.


We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact globaltalentss@servicenow.com for assistance.


ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity, or expression, marital status, veteran status, or any other protected category.

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