Technical Support Engineer
1 month ago
At ServiceNow, we're committed to delivering exceptional customer experiences. As a Technical Support Engineer, you'll play a critical role in ensuring our customers receive top-notch support for our innovative platform.
Key Responsibilities:
- Manage and resolve complex technical issues for our customers
- Provide technical guidance to customers on using our platform
- Collaborate with cross-functional teams to drive process improvements and knowledge sharing
- Develop and maintain technical expertise in assigned areas of product functionality
Requirements:
- 2+ years of experience in application technical support or software development
- Strong knowledge of JavaScript development and troubleshooting
- Experience with authentication and user management systems, email infrastructure, web services, and data extraction technologies
What We Offer:
- A collaborative and inclusive work environment
- Competitive compensation and benefits
- Opportunities for growth and professional development
Why ServiceNow?
We're a purpose-driven company that's committed to making the world work better for everyone. Our DNA is built on values like belonging, inclusivity, and customer focus. We offer flexible work arrangements, a culture of belonging, and a commitment to work-life balance.
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