Energy Customer Care Specialist

6 days ago

Canberra, ACT, Australia beBeeExpert Full time
Customer Service Expert Role

We are seeking experienced Customer Service professionals to join our team. As a Customer Service Expert, you will be responsible for delivering exceptional customer experiences and providing expert advice across various energy plans, products, and services.

Key Responsibilities:
  • Delivering high-quality customer service through inbound calls and other customer touchpoints.
  • Assisting with billing enquiries, payments, and account support.
  • Promoting energy plans, products, and services confidently and accurately.
  • Providing feedback and suggestions to improve customer experience.
  • Ensuring compliance with regulatory and customer service requirements.
  • Building and maintaining strong relationships with customers and internal stakeholders.
Requirements:
  • Experience in customer service (Contact Centre experience desirable).
  • Strong verbal and written communication skills.
  • Ability to interpret numerical information and perform basic calculations.
  • Confident computer skills, including customer management systems and Microsoft Office.
  • Attention to detail, problem-solving ability, and resilience in a fast-paced environment.
  • A customer-first mindset with the ability to adapt to changing needs.
Benefits:
  • A supportive team environment with full training provided.
  • The opportunity to work with a market leader in the energy sector.
  • Career growth opportunities within a dynamic organisation.
  • A role where you can make a genuine difference to the customer experience.

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