Energy Customer Service Specialist

2 days ago

Canberra, ACT, Australia beBeeCustomerCentric Full time $60,000 - $100,000
Deliver exceptional customer experiences and provide expert advice on energy plans, products, and services.Key Responsibilities
  • Offer high-quality customer service through inbound calls and other touchpoints.
  • Assist with billing enquiries, payments, and account support.
  • Promote energy plans, products, and services confidently and accurately.
  • Provide feedback and suggestions to improve customer experience.
  • Evaluate compliance with regulatory and customer service requirements.
  • Build and maintain strong relationships with customers and internal stakeholders.

The ideal candidate will possess:

  • Experience in customer service, preferably in a contact centre environment.
  • Strong verbal and written communication skills.
  • Ability to interpret numerical information and perform basic calculations.
  • Confident computer skills, including customer management systems and Microsoft Office.
  • Attention to detail, problem-solving ability, and resilience in a fast-paced environment.
  • A customer-first mindset with the ability to adapt to changing needs.
Benefits:
  • Foster a positive work culture.
  • Develop your career with opportunities for growth and advancement.
  • Enjoy a competitive compensation package.

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