
Energy Solutions Specialist
2 days ago
Customer Experience Advocate
A leading energy retailer is seeking passionate customer service experts to join their local contact centre team. This role is central to delivering exceptional customer experiences and providing expert advice across a range of energy plans, products, and services.
Key Responsibilities:- Deliver high-quality customer interactions through inbound calls and other customer touchpoints.
- Assist with billing enquiries, payments, and account support.
- Promote energy solutions confidently and accurately.
- Provide feedback and suggestions to enhance customer experience.
- Ensure compliance with regulatory requirements.
- Build and maintain strong relationships with customers and internal stakeholders.
- Experience in customer-facing roles (contact centre experience desirable).
- Strong verbal and written communication skills.
- Ability to interpret numerical information and perform basic calculations.
- Confident computer skills, including customer management systems and Microsoft Office.
- Attention to detail, problem-solving ability, and resilience in a fast-paced environment.
- A customer-centric mindset with the ability to adapt to changing needs.
- A supportive team environment with comprehensive training provided.
- The opportunity to work with a market leader in the energy sector.
- Career growth opportunities within a dynamic organisation.
- A role where you can make a genuine difference to the customer experience.
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