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Customer Experience Specialist

3 weeks ago

City Of Wanneroo, Australia beBeeOperations Full time $40,000 - $75,000
Job Description

The Operations Team Member plays a pivotal role in our customer-facing team, delivering store operations activities to support a sales-driven culture and profitable growth.

Key Responsibilities:

  • Ensure seamless store administration aligns with standard procedures
  • Maintain cash handling and banking integrity
  • Process transactions efficiently
  • Manage systems access and data accuracy
  • Handle store web sales and extended warranty claims
  • Effectively manage telephone inquiries
  • Contribute to marketing and promotional activities
  • Drive financial performance through inventory management and expense control
  • Deliver sales channel fulfillment according to procedures
  • Collaborate with the team to provide a consistent positive store experience for customers
  • Efficiently resolve customer complaints and queries as required
  • Enhance the Good Guys brand and store experience through quality merchandising and in-store marketing
  • Continuously improve sales skills and product knowledge through available resources and development opportunities

Required Skills and Qualifications:

  • Candidate Focus: Understands the customer's needs and preferences
  • Results-Oriented: Consistently achieves results even under challenging circumstances
  • Self-Awareness: Utilizes feedback and reflection to gain insight into personal strengths and weaknesses

Benefits:

Seniority level: Entry-level

Employment type: Full-time

Job function: Management and Manufacturing

Industry: Retail