IT Support Specialist Asia Pacific

7 days ago

Melbourne, Victoria, Australia Hellmann Worldwide Logistics Full time

About Hellmann Worldwide Logistics

We are a global logistics company that puts our people at the heart of everything we do. Our core values are caring, entrepreneurial, forward-thinking, reliable, and more. We strive to provide exceptional customer experiences and foster a supportive work culture.

Job Summary

We are seeking an IT Support Specialist to join our Regional IS Services Team in the Asia Pacific region. The successful candidate will be responsible for handling various supporting and troubleshooting roles, including end-user IT support requests, server and network maintenance, and coordination with regional IT, vendors, and third-party support.

Key Responsibilities:

  • Handle end-user IT support requests and service calls with professional manners.
  • Provide front-line/end-user/remote support in IT-related issues.
  • SUPPORT AND MAINTAIN IT EQUIPMENT, LOCAL AREA NETWORK, WIDE AREA NETWORK, AND WIRELESS NETWORK.
  • Maintain documentations (inventory, etc.) of the IT-related services.
  • Troubleshoot and diagnose IT incidents.
  • Handle IT user creation/deletion requests.
  • Handle/support/coordinate with regional IT, vendor, and third-party support.
  • Align with HQ to maintain IT standard and compliance.
  • Monitor and respond to system monitoring events.
  • Liaise with level 2 and 3 and ensure that the IT infrastructure is operating efficiently and effectively.
  • Liaise with all company staff to minimize any disruption caused by the unavailability of any required service.

Requirements:

  • Diploma or higher in IT-related area.
  • Minimum of 2 years of working experience in IT-related field.
  • Experience in client-side support of MS Office and Outlook.
  • Basic network (Switch, Wifi, Internet) diagnostic skill, basic firewall knowledge is an advantage.
  • Microsoft AD environment, IS system deployment experience is an advantage.
  • Good and effective communication skills.
  • Strong sense of organization and understanding in case handling.
  • Able to work independently and self-organize.
  • Knowledge in Windows/Office /Cloud Application.
  • Able to communicate well in English, Chinese is an advantage.

What We Offer

  • A competitive remuneration package: $60,000 - $80,000 per year, depending on experience.
  • Employee Bonus Scheme.
  • Strong and supportive leadership team.
  • Team Building activities to bring the team together and support charities.
  • Supportive Work Culture: work in a safe, multi-cultural, inclusive environment where everyone is respected.
  • Development opportunities within the company.
  • Flexible working conditions: flexible work-life balance scheme.

About the Next Steps

If you are excited about this opportunity and have what it takes to excel within our business, please submit your application. Hellmann Worldwide Logistics is an equal opportunity employer.

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