Enterprise Account Manager

4 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $120,000 - $140,000
Job Description

We are seeking a seasoned professional to manage large enterprise accounts, driving customer satisfaction and growth. This role will involve being the primary contact for customers, understanding their success criteria, sharing best practices, providing solution guidance, and helping them realize value from our platform.

This position requires a proven track record of Software as a Service (SaaS) account management and maintaining high customer renewal rates due to ongoing customer engagement and technical leadership.

Key Responsibilities:
  • Perform initial onboarding of accounts with enterprise level customers, ensuring adoption and ongoing engagement throughout the customer's lifecycle
  • Develop and execute a comprehensive engagement and communications strategy that maintains high customer satisfaction
  • Provide expert guidance to enable customers to create impact and increase collaboration across their organization and with external parties
  • Conduct periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand our platform use throughout the account
  • Implement and share best practices to ensure customers are realizing the greatest possible value from our platform
  • Analyze usage patterns to gain insights, provide guidance and increase customer adoption and satisfaction
  • Serve as the primary interface to manage and resolve critical situations
  • Collaborate with the Sales, Training and Professional Services teams to identify new opportunities to expand customer use of our platform
  • Provide expert customer insight to Product Management, Marketing and Sales on innovation and continuous improvement opportunities
  • Exceed all performance targets, including maintaining high retention and growth rates
Requirements:
  • 8+ years of Customer Success or Account Management experience (or equivalent)
  • Strong commercial acumen to communicate technical subjects to non-technical personnel in large enterprises
  • Able to operate with high autonomy and limited oversight, with a complete understanding of carrying out the needs of the business while successfully maintaining high customer satisfaction rates
  • Credibility and trust with customers and internal stakeholders by understanding their requirements
  • A track record of SaaS account management and high customer renewal rates
  • Experience maintaining valuable and outcome-based relationships with a diverse customer account base
  • Passion for working with leading edge, web-based technologies and a desire to understand our platform's benefits, use cases, and technical elements
  • Bachelor's degree in relevant field, or equivalent experience
  • Willing to travel based on customer and business need
Benefits

At our company, you'll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and non-traditional paths – because we know that impact comes from individuals who care deeply and challenge thoughtfully.

Equal Opportunity Employer

We are an Equal Opportunity employer committed to fostering an inclusive environment with the best employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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