
Enterprise Account Manager
10 hours ago
We are seeking a seasoned professional to fill the role of Enterprise Account Manager. As a key member of our team, you will be responsible for driving business success across our highest opportunity accounts in the Retail / Hospitality industry.
The ideal candidate will possess a strong ability to build strategic partnerships with Enterprise customers, leveraging their industry expertise to drive growth and maximize the value of our solutions.
Your Key Responsibilities:- Serve as a trusted advisor to a curated portfolio of Enterprise customers, helping them adopt and implement our platform
- Understand customers' business objectives, challenges, and industry-specific needs to drive success
- Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
- Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
- Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
- Advocate for customers internally, influencing product development based on industry trends and customer feedback
- Contribute to the development of industry-specific playbooks, collateral, and case studies
- 10+ years of total work experience with at least 5+ years experience working in a customer-facing role, ideally with Enterprise customers or within an Enterprise-level organization
- 3+ years of industry experience in Retail / Hospitality or managing Enterprise customers in those industries
- Strong ability to build executive relationships and drive business value for Enterprise customers
- A background in leveraging data through various tools to inform and execute customer-facing and internal strategies
- Persuasion and presentation skills, with the ability to communicate up and down an organization
- Ability to actively listen, understand customer pain points, and take action
- Thrives in a fast-paced, dynamic environment
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