Enterprise Account Manager

3 days ago

Sydney, New South Wales, Australia Border Express Pty Ltd Full time $90,000 - $120,000 per year

About the Role

As an Enterprise Account Manager, you will be responsible for driving customer retention, growth, and engagement across a portfolio of key enterprise accounts. You'll develop strategic account plans, foster executive-level relationships, and ensure service excellence that delivers measurable results for both our customers and Border Express.

This role requires a blend of commercial acumen, strong interpersonal skills, and the ability to influence stakeholders across a national network.

Key Responsibilities

  • Develop and deliver Strategic Account Plans for enterprise customers.
  • Build strong executive-level connections and expand relationships across customer organisations.
  • Negotiate commercial agreements, pricing, and long-term partnerships.
  • Ensure service KPIs, including on-time and in-full delivery, are consistently met.
  • Drive revenue growth and margin retention in line with annual targets.
  • Record and manage customer interactions in CRM systems.
  • Collaborate with internal stakeholders to deliver customer-focused solutions.

Key Skills and Experience

  • Proven experience in enterprise account management or business development.
  • Strong commercial decision-making skills with the ability to interpret data and develop solutions.
  • Exceptional communication and relationship-building skills.
  • Experience in the transport and logistics industry (highly desirable).
  • Proficiency in Microsoft Excel and CRM systems.
  • Ability to influence outcomes and manage change in a matrixed environment.

Join a team that delivers excellence every time

At Border Express, we've been setting the standard for exceptional service and results for over 40 years. As we enter an exciting phase of growth and innovation, we're raising the bar higher than ever before.

We are an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We are committed to achieving a diverse workforce and strongly encourage applications from all cultures, languages, abilities, sexual orientations, gender identities.

We work hard to create a safe and inclusive environment for all. We encourage and support our team members to grow their careers with Border Express, by providing ongoing opportunities and development to grow and make a real difference.

At Border Express, we're not just moving freight - we're moving boundaries. Join us.

Border Express is proud to be a division of Freight Management Holdings (FMH).

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