External Service Coordinator

3 weeks ago

Seventeen Mile Rocks, Queensland, Australia Bosch Full time

Company Overview

Bosch Rexroth stands as a premier manufacturer and provider of hydraulic systems, power units, and automation components tailored to meet the unique demands of various industrial sectors. A career with Bosch Rexroth offers the chance to gain invaluable experience within a highly respected manufacturing entity, ideal for those who are motivated and passionate about their work.

As a progressive organization, Bosch is committed to Diversity, Equity, and Inclusion. With a global presence spanning over 400 locations and employing around 400,000 individuals, we have maintained carbon neutrality since 2020 and are dedicated to further reducing our environmental impact.

As a multimillion-dollar enterprise, we consider ourselves a responsible corporate citizen, actively engaging in societal contributions beyond our business operations. In recent years, we have made significant donations to charitable causes and continue to advocate for sustainable living, educational opportunities for underprivileged children, and social cohesion.

Role Overview

We are seeking an experienced External Service Supervisor for our service department. This position involves planning, coordinating, and overseeing the activities of the Service team to ensure high levels of Customer Satisfaction while achieving organizational and operational objectives. The ideal candidate will thrive in a dynamic and fast-paced environment and will report directly to the Service Manager. Key responsibilities include:

Key Responsibilities:

  • Adhering to all Health, Safety, and Environmental (HSE) protocols and ensuring all incidents are documented appropriately.
  • Estimating, coordinating, and supervising all Field Service operations.
  • Driving Service Sales by implementing existing strategies, engaging with customers, and promoting service offerings such as maintenance contracts.
  • Meeting turnover targets within the team.
  • Ensuring quality through effective management of lead times, customer feedback, and compliance with quality standards.
  • Maintaining up-to-date employee training and competence management.
  • Supervising employees, contractors, and visitors with a focus on HSE and quality assurance.
  • Willingness to travel as necessary to support team members on-site.

Qualifications

Essential Requirements:

  • Must be an Australian Permanent Resident or Citizen.
  • Possess a Mechanical Trade certificate with a minimum of 5 years of post-trade experience.
  • Demonstrated high-level technical expertise in major hydraulic components.
  • Prior experience in hydraulic component repair is essential.
  • Strong communication, interpersonal, and organizational skills.
  • Effective teamwork abilities and meticulous attention to detail.
  • Basic proficiency in MS Office applications.

Benefits of Employment

Why Choose Bosch?

At Bosch, we recognize that our employees are our most valuable asset. Through our diverse business operations and commitment to personal and professional development, we provide exciting opportunities for you to reach your full potential.

We offer:

  • A permanent position with compensated overtime.
  • A Tool of Trade vehicle and Fuel Card.
  • A company laptop and mobile phone.
  • Access to an Employee Assistance Program.
  • Participation in a Social Club, events, and team-building activities.
  • Staff discounts on Bosch and affiliated-brand products.
  • A strong company culture grounded in our core values.
  • Opportunities for career advancement within a globally recognized OEM.

To apply, please submit your cover letter and resume through the online application link.

Note: Agency applications will not be accepted.

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