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Referral Coordinator Role

3 weeks ago

Sydney, New South Wales, Australia beBeeReferrer Full time $70,000 - $88,000

Job Opportunity:

A full-time Referral Officer position requires exceptional customer service and referral processing skills. You will need great communication skills and proven administration experience to manage ongoing referral coordination activities.

Key Responsibilities:

  • Deliver high standard of customer service, including using interpreter services where required
  • Confirm consent to collect and share client information, provide service fee information if required, and notify about expected first visits
  • Process referrals in a timely, accurate, and thorough manner to meet contractual requirements and support best care
  • Identify and gather referral information from other sources as appropriate, including updating external client portals
  • Work closely with senior designated roles during routine referral processing and escalations
  • Accurately document into the client database and electronic files, comply with organisational records management requirements
  • Liaise with clients, their carers, health professionals, database personnel, and other referrers as required
  • Seek guidance on complex referrals and take direction from supervisors
  • Handle difficult callers, including those resistant to services or at risk
  • Identify at-risk or vulnerable clients and escalate appropriately
  • Maintain high data input accuracy and integrity