Referrer Engagement Representative

Drive strong healthcare partnerships that improve cancer care access.

Cancer Care Associates (CCA) is an Australian-owned and operated oncology services provider, dedicated to delivering affordable, integrated cancer care to both metropolitan and regional communities. With a commitment to evidence-based treatment and a multidisciplinary team approach, CCA stands at the forefront of private oncology in Australia. We provide specialist cancer care services that prioritise exceptional clinical outcomes and patient experience.

As a
Referrer Engagement Representative
, you'll be the vital link between our doctors and the wider healthcare community building trusted relationships with GPs, specialists, and public health stakeholders to ensure seamless patient referral pathways. Working primarily on the road, this role involves visiting healthcare providers in and around our Cancer Care Associates (CCA) centres to ensure effective communication, engagement, and collaboration for patient referrals. You will be the face of CCA, fostering trust and promoting our services to maximise patient care outcomes.

Key responsibilities:

• Build and maintain strong relationships with GPs, specialists, and clinic staff.
• Act as the primary point of contact for referrers, addressing inquiries and facilitating clear communication with CCA doctors and staff.
• Identify opportunities to strengthen engagement and referral pathways with new and existing referrers.
• Conduct regular clinic visits, deliver updated collateral, and promote CCA's services.
• Collaborate on strategic initiatives tailored to specific tumour streams.
• Actively connect and introduce CCA doctors to relevant multi-disciplinary teams (MDTs) to encourage collaboration and strengthen referral pathways.
• Schedule and conduct in-person meetings with referrers and our CCA doctors to discuss services, patient pathways, and assist in the planning and execution of forums, events, and dinners targeted at referrers.
• Regularly track and report on engagement activities, including clinic visits, meetings, and event outcomes through the CRM system (Hubspot).
• Provide regular updates to management, highlighting trends, challenges, and areas for improvement.

Who You Are:

• Proven experience in a healthcare or referrer engagement role, preferably in oncology or a similar field.
• Background in customer-facing roles, with demonstrated success in relationship management.
• Strong organisational and time-management skills, with the capacity to prioritise effectively while on the road.
• Demonstrated ability to organise and prioritise work around competing deadlines and workloads.
• Strategic thinker with the aptitude to identify opportunities and create actionable plans.
• Positive, enthusiastic, and 'can-do' attitude.
• Collaborative team player who shares information and assists colleagues to achieve team goals and outcomes.

What You Bring:

• Proven experience in healthcare relationship management, account management, or business development, ideally in oncology or a related field.
• Exceptional interpersonal and communication skills.
• Strong organisational skills and ability to work autonomously on the road.
• A strategic mindset with the ability to convert opportunities into results.

What We Offer:

• Competitive salary and benefits package
• 5 weeks of annual leave pro-rata
• A collaborative and supportive work environment
• Professional development opportunities
• Annual Staff Conference and Staff Awards

How to Apply:
If this sounds like the role for you, please submit your cover letter and resume by selecting the APPLY button below.

About Cancer Care Associates:
Cancer Care Associates (CCA) is a leading oncology provider in Australia, committed to delivering integrated, evidence-based cancer care. Our multidisciplinary teams of Doctors, Nurses, and Technicians work together to provide personalized care, ensuring that patients receive rapid access to treatment. With expansion plans across New South Wales, including new centres in Taree, Miranda, and new development plans for Queensland which include our recently-opened Noosa site, and Caboolture, we are committed to making cancer care accessible and affordable across both metro and regional communities.

All applicants must comply with the relevant State Health Policy Directive, with immunisation and screening requirements based on role risk. CCA follows this to protect patients, staff, and visitors, especially immunocompromised individuals, from vaccine-preventable diseases.