Workplace Experience Coordinator

4 weeks ago

Chadstone, Victoria, Australia Vicinity Centres Full time

About the Role

The Workplace Concierge is a key position within Vicinity Centres, responsible for delivering exceptional customer service and supporting the smooth operation of our offices. This role is perfect for someone who is passionate about providing a warm and welcoming experience for employees, visitors, and clients.

Key Responsibilities

The successful candidate will be responsible for:

  • Providing exceptional customer service to employees and visitors, addressing inquiries and requests with professionalism and courtesy.
  • Coordinating and scheduling meetings, events, and office activities, including room bookings and catering arrangements.
  • Welcome all guests, team members, and visitors, providing a unique and warm reception experience.
  • Log all clients, visitors, and contractors into the Visitor Management System and issue access passes in accordance with VCX Security Policy.
  • Handle switchboard operations and respond to general email requests.
  • Manage security access, including tenancy, car parking, and end-of-trip facilities.
  • Ensure the office environment remains clean and professionally presented.
  • Conduct regular floor walks to check for maintenance and cleanliness issues, logging repairs as needed.
  • Maintain utility bays, stationery cupboards, and team points, ensuring all areas are stocked and presentable.
  • Oversee stationery supply management, including ordering and inventory control.
  • Manage the mailroom, including incoming mail sorting and distribution.
  • Allocate and manage lockers and storage areas efficiently.
  • Provide AV support by triaging meeting room technology issues.
  • Support agile office operations by coordinating dynamic office layouts, workstation allocation, and relocations.
  • Conduct weekly audits to identify and resolve outstanding maintenance issues.
  • Process invoices for expenses, company assets, and office-related services promptly.
  • Implement and manage policies and technology across national and state offices.
  • Act as Building Warden and First Aid Officer, ensuring safety and compliance. First aid training will be provided if you do not have it.
  • Manage relationships with service providers and building management to ensure smooth office operations.
  • Oversee maintenance requests and liaise with Building Management and external contractors.

Requirements

To be successful in this role, you will need:

  • Demonstrated experience in customer service or a similar role, showcasing your ability to handle inquiries and resolve issues effectively.
  • Proven track record in managing office resources and supplies, ensuring they are well-organized and maintained.
  • Experience in coordinating and executing events or meetings, including managing logistics and details.
  • Previous involvement in handling confidential information and maintaining discretion.

What We Offer

Vicinity Centres offers a range of benefits, including flexible working options, birthday leave, and purchased additional leave. We also offer internal mentoring programs and generous parental leave. Our people and Employee Advocacy Groups actively build community and provide allyship within Vicinity. If you'd like to speak to someone to understand what it's like firsthand to work here, please reach out to our Talent Acquisition team.

About Vicinity Centres

Vicinity Centres is a leading Australian retail property group, owning and managing some of the most recognisable and loved retail destinations across Australia. We are committed to creating an inclusive work environment where we attract, retain, and develop our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

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