Workplace Ambassador and Operations Coordinator

1 week ago

Chadstone, Victoria, Australia Vicinity Centres Full time

About Vicinity Centres

Vicinity Centres is reimagining the way Australians live, work, and play. As a leading retail property group, we own and manage some of Australia's most iconic shopping destinations.

We're evolving our portfolio into vibrant hubs that offer a mix of retail, residential, and office spaces. Through data-driven decision-making and nationwide development pipelines, we do things differently.

At Vicinity Centres, we strive for excellence in everything we do. We're committed to delivering exceptional customer experiences and fostering strong relationships with our customers, employees, and stakeholders.

Job Overview

This role will be responsible for providing high-level customer service and support to our internal teams, ensuring seamless office operations and procedures. The ideal candidate will have excellent communication skills, be highly organized, and possess a proactive approach to problem-solving.

Key Responsibilities

  • Customer Service
    • Provide exceptional customer service to employees and visitors, addressing inquiries and requests with professionalism and courtesy.
  • Meeting Room Management
    • Coordinate and schedule meetings, events, and office activities, including room bookings and catering arrangements.
  • Concierge Services
    • Welcome all guests, team members, and visitors, providing a unique and warm reception experience.
    • Log all clients, visitors, and contractors into the Visitor Management System and issue access passes in accordance with VCX Security Policy.
    • Handle switchboard operations and respond to general email requests.
    • Manage security access, including tenancy, car parking, and end-of-trip facilities.
  • Office Management
    • Ensure the office environment remains clean and professionally presented.
    • Conduct regular floor walks to check for maintenance and cleanliness issues, logging repairs as needed.
    • Maintain utility bays, stationery cupboards, and team points, ensuring all areas are stocked and presentable.
    • Oversee stationery supply management, including ordering and inventory control.
    • Manage the mailroom, including incoming mail sorting and distribution.
    • Allocate and manage lockers and storage areas efficiently.
    • Provide AV support by triaging meeting room technology issues.
    • Support agile office operations by coordinating dynamic office layouts, workstation allocation, and relocations.
    • Conduct weekly audits to identify and resolve outstanding maintenance issues.
    • Process invoices for expenses, company assets, and office-related services promptly.
    • Implement and manage policies and technology across national and state offices.
    • Act as Building Warden and First Aid Officer, ensuring safety and compliance. First aid training will be provided if you do not have it.
    • Manage relationships with service providers and building management to ensure smooth office operations.
    • Oversee maintenance requests and liaise with Building Management and external contractors.
  • Team Member Support
    • Welcome and assist new starters with office inductions, including setting up passwords and PINs.
    • Provide triage IT support for PCs, mobile phones, Bluetooth devices, printers, and sign-on issues.
    • Support workstation adjustments, including desks and chairs.
    • Maintain strong working relationships with state-based workplace teams and team members in the national office.

Key Qualifications and Experience

  • Demonstrated experience in customer service or a similar role, showcasing your ability to handle inquiries and resolve issues effectively.
  • Proven track record in managing office resources and supplies, ensuring they are well-organized and maintained.
  • Experience in coordinating and executing events or meetings, including managing logistics and details.
  • Previous involvement in handling confidential information and maintaining discretion.

Salary: AU$65,000 - AU$80,000 per annum, depending on experience.

About Us

Vicinity Centres is a leading retail property group dedicated to creating vibrant and connected communities. We believe in fostering strong relationships with our customers, employees, and stakeholders, and we're committed to delivering exceptional customer experiences.

Contact Information

To learn more about this opportunity, please visit our website at www.vicinity.com.au.

  • Workplace Ambassador

    2 weeks ago

    Chadstone, Victoria, Australia Vicinity Centres Full time

    Role OverviewThe Workplace Concierge will play a vital role in delivering exceptional customer service to employees and visitors, ensuring a seamless and welcoming experience within the workplace.Key ResponsibilitiesCustomer Service: Provide professional and courteous assistance to employees and visitors, addressing inquiries and resolving issues...

  • Workplace Experience Coordinator

    4 weeks ago

    Chadstone, Victoria, Australia Vicinity Centres Full time

    Vicinity Centres is reimagining the way Australians live, work, and play.We own and manage some of the most recognisable and loved retail destinations across Australia.Our diverse portfolio, data-led decision-making, and nationwide development pipeline set us apart.We are Vicinity Centres.Job PurposeThe Workplace Experience Coordinator plays a vital role in...

  • Workplace Experience Coordinator

    2 weeks ago

    Chadstone, Victoria, Australia Vicinity Centres Full time

    About the RoleThe Workplace Concierge plays a pivotal role in delivering exceptional customer service, supporting the smooth operation of the office, and contributing to the overall success of Vicinity Centres.Key ResponsibilitiesCustomer ServiceProvide professional and courteous assistance to employees and visitors, addressing inquiries and resolving issues...

  • Workplace Experience Coordinator

    4 weeks ago

    Chadstone, Victoria, Australia Vicinity Centres Full time

    About the RoleThe Workplace Concierge is a key position within Vicinity Centres, responsible for delivering exceptional customer service and supporting the smooth operation of our offices. This role is perfect for someone who is passionate about providing a warm and welcoming experience for employees, visitors, and clients.Key ResponsibilitiesThe successful...

  • Panerai Boutique Ambassador

    1 week ago

    Chadstone, Victoria, Australia Officine Panerai Full time

    Company OverviewPanerai is a luxury watch manufacturer known for its high-quality timepieces. As a boutique ambassador, you will be the face of our brand and play a crucial role in delivering an exceptional client experience.SalaryThe estimated salary for this position is $120,000 per year, depending on location and experience.Job DescriptionWe are seeking a...

  • Ambassador of Quality and Experience

    3 weeks ago

    Chadstone, Victoria, Australia Canada Goose Full time

    Job Description Job Purpose:The Senior Brand Ambassador role is accountable for delivering exceptional customer experiences that embody the authenticity of Canada Goose. Collaborate with the Store management team to execute plans and strategies, ensuring operational efficiency that positively impacts the overall quality of customer experience, including...

  • Ambassador of Quality Excellence

    7 days ago

    Chadstone, Victoria, Australia Canada Goose Full time

    Job OverviewThe Canada Goose Brand Ambassador (Casual) role is an exceptional opportunity to deliver an outstanding customer experience that embodies the authenticity of our brand. As a key member of our team, you will assist in executing store plans and strategies developed by management, while maintaining operational efficiency and ensuring excellence in...

  • Senior Brand Ambassador

    4 weeks ago

    Chadstone, Victoria, Australia Canada Goose Full time

    Job Title: Senior Brand AmbassadorJob Summary:The Senior Brand Ambassador role at Canada Goose is a key position that requires a high level of customer service expertise and a passion for delivering exceptional brand experiences. As a Senior Brand Ambassador, you will be responsible for creating and providing an outstanding customer experience that...

  • Senior Brand Ambassador

    4 weeks ago

    Chadstone, Victoria, Australia Canada Goose Full time

    Job DescriptionJob Purpose:The Senior Brand Ambassador role is accountable for delivering exceptional customer experiences that embody the authenticity of Canada Goose. This involves collaborating with the Store management team to execute plans and strategies, ensuring operational efficiency, and maintaining Canada Goose's high standards of quality and...

  • Operational Services Coordinator

    11 hours ago

    Chadstone, Victoria, Australia Vicinity Centres Full time

    Vicinity Centres is redefining the way Australians live, work, and play. As a leading retail property owner and manager, we own and operate some of Australia's most iconic destinations.We're evolving our portfolio into vibrant hubs that offer a diverse range of retail, residential, and office spaces. Through data-driven decision-making and a nationwide...

  • Luxury Brand Ambassador Leader

    1 week ago

    Chadstone, Victoria, Australia Canada Goose Full time

    Job OverviewThe Senior Brand Ambassador role at Canada Goose is a high-profile position that demands exceptional leadership and customer service skills. As a key ambassador of our brand, you will be responsible for creating an outstanding customer experience that embodies the authenticity of Canada Goose.Key ResponsibilitiesExecute store functions in...

  • Senior Brand Ambassador

    2 weeks ago

    Chadstone, Victoria, Australia Canada Goose Full time

    Job Summary:The Senior Brand Ambassador role at Canada Goose is a dynamic opportunity for a seasoned retail professional to deliver exceptional customer experiences that embody the authenticity of our brand. As a key member of our store team, you will contribute to the execution of store plans and strategies, ensuring operational efficiency and excellence in...

  • Active Lifestyle Ambassador

    6 days ago

    Chadstone, Victoria, Australia LORNA JANE Full time

    LORNA JANE is a global movement and community of like-minded individuals who strive to see each other grow and develop.As an Active Lifestyle Ambassador, you will be part of our dynamic team at the LORNA JANE Chadstone store and provide exceptional customer service during the peak trading season.We have anticipated start dates in September, October, or...

  • Global Luxury Retail Ambassador

    11 hours ago

    Chadstone, Victoria, Australia Canada Goose Full time

    OverviewWe are seeking a highly skilled and experienced Global Luxury Retail Ambassador to join our team at Canada Goose. This is an exceptional opportunity for someone who is passionate about delivering exceptional customer experiences and contributing to the success of our brand.Job SummaryThe Senior Brand Ambassador role is accountable for creating and...

  • Customer Service Ambassador

    3 days ago

    Chadstone, Victoria, Australia Coles Full time

    About LiquorlandWe are a leading liquor retailer in Australia, dedicated to providing an exceptional shopping experience for our customers.Liquorland is part of the Coles Group, which means we have access to a wide range of local and imported brands.Our Team Member RoleWe are seeking a Customer Service Ambassador to join our team. As a key member of our...

  • Senior Brand Ambassador

    4 weeks ago

    Chadstone, Victoria, Australia Canada Goose Full time

    Job DescriptionJob Purpose:The Senior Brand Ambassador role is accountable for delivering exceptional customer experiences that embody the authenticity of Canada Goose. Collaborate with the Store management team to execute plans and strategies, ensuring operational efficiency and maintaining Canada Goose's high standards of quality and authenticity.Key...

  • Office Operations Coordinator

    1 week ago

    Chadstone, Victoria, Australia Vicinity Centres Full time

    About Vicinity CentresWe're a leading Australian retail property group, redefining the way people live, work, and play. Our diverse portfolio includes some of the most iconic and loved retail destinations across Australia.Our mission is to create vibrant communities through our data-driven approach, nationwide development pipeline, and commitment to...

  • Senior Brand Ambassador

    3 weeks ago

    Chadstone, Victoria, Australia Canada Goose Full time

    Job DescriptionJob Purpose:The Senior Brand Ambassador is responsible for delivering exceptional customer experiences that reflect the authenticity of Canada Goose. This role assists in executing store plans and strategies developed by the Store management team, ensuring operational efficiency and maintaining Canada Goose's high standards of quality and...

  • Panerai Boutique Ambassador

    2 days ago

    Chadstone, Victoria, Australia Officine Panerai Full time

    Unlock Your Potential with Officine PaneraiAs a highly skilled and motivated Client Advisor, you will play a key role in delivering an exceptional client experience at our prestigious boutique.Key Responsibilities:Drive operational excellence in the Panerai Selling Ceremony, ensuring seamless sales processes and high-quality service delivery.Develop a strong...

  • Brand Ambassador

    4 weeks ago

    Chadstone, Victoria, Australia Canada Goose Full time

    Job OverviewThe Brand Ambassador (Casual) role is a key position at Canada Goose, responsible for delivering exceptional customer experiences that reflect the brand's authenticity. As a Brand Ambassador, you will assist in executing store plans and strategies, ensuring operational efficiency, and maintaining Canada Goose's high standards of quality and...