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Technical Systems Support Specialist
2 weeks ago
Effective technical support plays a vital role in ensuring seamless operation of computer systems.
We are seeking an experienced ICT Service Desk and Support Engineer to join our team in a fast-paced environment, where they will provide expert assistance to internal staff members across the organisation.
Key Responsibilities:
- Troubleshooting and diagnosing complex technical issues promptly.
- Resolving problems with desktops, servers, networks, and other computer systems efficiently.
- Performing proactive maintenance tasks to prevent system failures.
- Following up with clients to ensure complete resolution of issues.
- Requesting feedback and/or monitoring calls and correspondence to improve training methods.
- Developing long-term solutions for recurring problems to reduce their occurrence and enhance organisational ICT outcomes.
Required Attributes:
- A proven track record in similar managed services or service desk roles (minimum three years' experience).
- Relevant ICT qualifications.
- Excellent Level 2 and 3 troubleshooting skills.
- Previous experience in Office 365 implementations and support.
- Knowledge of Microsoft Server, Microsoft Exchange, Office 365, Active Directory, Remote Desktop, and Microsoft SQL Server.
- Knowledge of Windows desktop operating systems.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Monitoring, evaluating performance, and maintaining computer systems and networks.
- Excellent communication skills, including a confident and helpful manner face-to-face and over the phone.
- Excellent organisational and time management skills.
- High attention to detail with the ability to remain calm under pressure.
- Ability to follow directions accurately and efficiently.
- An internal drive to keep your technical skills current.
This is an exciting opportunity to work in a professional and corporate environment where people receive recognition and reward for their hard work and commitment.
