Human Resources Manager

1 month ago

Sydney, New South Wales, Australia Stamford Hotels and Resorts Full time

About the Role

We are seeking a highly skilled and experienced Human Resources Manager to join our team at Stamford Hotels and Resorts. As a key member of our HR department, you will be responsible for providing strategic HR support to our hotel operations, ensuring compliance with employment laws and regulations, and driving business growth through effective talent management.

Key Responsibilities

  • Financial Management
    • Manage and monitor manpower budget to ensure optimal resource allocation
    • Work closely with Area Financial Controller, General Manager, and Heads of Departments to optimize resource allocation through manpower planning and rostering
    • Critically review all proposals affecting changes in headcount establishments and manpower budgets, identifying areas of efficiencies, consolidation, and streamlining opportunities
    • Manage all relevant HR budget and the utilization of budget items
  • Customer Experience
    • Be the custodian of The Stamford Way, propagating Stamford's vision, mission, CREDOs, and service standards, and leading by example
    • Ensure all employees deliver the Stamford Service experience to guests at all times
    • Track guest feedback and ensure relevant departments rectify issues as required
    • Partner with General Manager, Heads of Departments, and stakeholders to enable excellent delivery of HR services and advisory
  • Process Management
    • Ensure all relevant Policies and Procedures (P&P) are understood and complied with by all team members
    • Analyze trends and metrics, using data to develop more effective and relevant HR solutions for the hotel/assigned portfolio
    • Support business operations by effectively and adequately supplying the right resources as and when required
    • Lead/be responsible for the successful induction of all new hires
    • Manage the Performance Management program, ensuring managers conduct regular reviews as required
    • Administer employee benefits and organize yearly flu vaccination exercise for employees
    • Ensure disputes and disciplinary cases are handled in a professional and timely manner
    • Ensure all employees' records are maintained accurately and completely
    • Manage all key cycles, such as salary reviews, succession planning exercises, manpower budget planning, and development of training calendars
  • Communication
    • Attend regular staff meetings to ensure key tasks are completed and projects are progressing according to schedule
    • Communicate changes to policies, procedures, and/or legislation in a timely manner
  • Compliance and Risk Management
    • Have a strong understanding of employment legislation (e.g., Enterprise Agreement/Employment laws/WHS/Public Liability/Workers Compensation/Equal Opportunity) and ensure adherence
    • Drive safety culture in Hotel through championing safety practices
    • Participate in risk management activities to identify, assess, and control risks in the workplace
  • System Management
    • Assist in maintaining the Hotel's HR Information System, ensuring employees' data are updated timely and accurately
    • Partner with Finance and Heads of Departments to ensure payroll processes are completed timely and accurately
    • Conduct regular and ad-hoc due diligence checks to ensure all payments, deductions, and accruals for employees are accurate and timely
  • People Management
    • Build talent pools for key roles to support succession planning
    • Champion training and continuous development programs for all employees
    • Develop effective strategies for continually building the capability of the workforce
    • Monitor the training records of employees and ensure they are trained in the hotel's P&P and Stamford Way
    • Partner with managers to identify and forecast staff/skill capability needs, proposing Training & Development programs to address capability gaps
    • Provide managers with support through coaching and mentoring to effectively manage human resources and employee relations matters
    • Develop retention programs to mitigate risks for high flight risk employees
    • Ensure remuneration structures are competitive with the market
    • Develop relevant employee engagement initiatives for buy-in/endorsement from Head Office

About You

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Skills/Knowledge

  • Tertiary qualifications in Human Resource Management or equivalent
  • Strong command of written and spoken English
  • Technology savvy in and familiar with computer systems (e.g., Microsoft Office, HR systems, and databases)
  • In-depth knowledge of labor law, industrial relations, and HR best practices
  • Minimum five years of relevant experience in the Hospitality industry
  • Experience leading a team of staff
  • Experience in managing/liaising with key stakeholders

Attributes

  • Commercially/financially savvy
  • Hands-on leader
  • Analytical and highly numerate
  • People-oriented
  • Attention to details
  • Logical thinker and effective problem solver
  • Good organizer and planner
  • Responsible to follow tasks through to completion
  • Team player with a positive, can-do attitude
  • Passion for hospitality
  • Aligns personal values with the Stamford Way

You should have full working rights to work in Australia.

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