Human Resources Manager

2 weeks ago

Sydney, New South Wales, Australia Stamford Hotels and Resorts Full time
About the Job

We are seeking an experienced Human Resource Manager to join our team at Stamford Hotels and Resorts in Sydney. This is a fantastic opportunity for a highly motivated and organized individual to lead our HR function and contribute to the continued success of our hotel portfolio.

Key Responsibilities

Financial

  • Manage and monitor the manpower budget, working closely with the Area Financial Controller, General Manager, and Heads of Departments to optimize resource allocation.
  • Review proposals affecting changes in headcount establishments and manpower budgets, identifying areas of efficiency, consolidation, or streamlining opportunities.
  • Oversee all relevant HR budget and utilization of budget items.

Customer

  • Be the champion of The Stamford Way, propagating the company's vision, mission, CREDOs, and service standards while leading by example.
  • Ensure all employees deliver the Stamford Service experience to guests at all times.
  • Track guest feedback and ensure relevant departments rectify issues as required.
  • Partner with the General Manager, Heads of Departments, and stakeholders to deliver excellent HR services and advisory.

Process

  • Ensure all relevant policies and procedures are understood and complied with by all team members.
  • Analyze trends and metrics to develop effective and relevant HR solutions for the hotel or assigned portfolio.
  • Support business operations by providing the right resources as and when required.
  • Lead the successful induction of all new hires.
  • Manage the Performance Management program and ensure managers conduct regular reviews as required.
  • Administer employee benefits and organize yearly flu vaccination exercises for employees.
  • Ensure disputes and disciplinary cases are handled in a professional and timely manner.
  • Maintain all employees' records accurately and completely.
  • Manage key cycles such as salary reviews, succession planning exercises, manpower budget planning, and development of training calendars.

Communication

  • Attend regular staff meetings to ensure key tasks are completed and projects are progressing according to schedule.
  • Communicate changes to policies, procedures, and legislation in a timely manner.

Compliance & Risk Management

  • Have a strong understanding of employment legislation and ensure adherence.
  • Drive a safety culture in the hotel through championing safety practices.
  • Participate in risk management activities to identify, assess, and control risks in the workplace.

System

  • Assist in maintaining the Hotel's HR Information System and ensure employees' data are updated timely and accurately.
  • Partner with Finance and Heads of Departments to ensure payroll processes are completed timely and accurately.
  • Conduct regular and ad-hoc due diligence checks to ensure all payments, deductions, and accruals for employees are accurate and timely.

People

  • Build talent pools for key roles to support succession planning.
  • Champion training and continuous development programs for all employees.
  • Develop effective strategies for continually building the capability of the workforce.
  • Monitor the training records of employees and ensure they are trained in the hotel's policies and procedures and Stamford Way.
  • Partner with managers to identify and forecast staff/skill capability needs to propose training and development programs to address capability gaps.
  • Provide managers with support through coaching and mentoring to effectively manage human resources and employee relations matters.
  • Develop retention programs to mitigate risks for high flight risk employees.
  • Ensure remuneration structures are competitive with the market.
  • Develop relevant employee engagement initiatives for buy-in/endorsement from Head Office.

About You

To succeed in this role, you should possess the following skills, knowledge, and attributes:

  • Tertiary qualifications in Human Resource Management or equivalent.
  • Strong command of written and spoken English.
  • Technology savvy in and familiar with computer systems (e.g., Microsoft Office, HR systems, and databases).
  • In-depth knowledge of labor law, industrial relations, and HR best practices.

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