Hotel Operations Manager
2 days ago
Hyatt Regency Sydney is a 5-star hotel located in the heart of the city, offering stunning views of Darling Harbour. As Australia's largest premium hotel, we boast 878 guestrooms, multiple dining experiences, and event spaces.
The RoleWe are seeking an experienced Hotel Operations Manager to join our team on a full-time basis. The successful candidate will be responsible for managing the daily operations of the Front Office and Guest Services teams, ensuring our guests enjoy an elevated experience.
Responsibilities- Lead and supervise a team of service ambassadors to deliver exceptional guest service.
- Maintain complete knowledge of all room types, hotel facilities, and services.
- Inspire a work culture of care, encouraging genuine connections with guests and colleagues.
- Handle guest queries and complaints with professionalism and a hospitable manner.
- Contribute to the upsell initiative to drive revenue growth.
- Demonstrated experience as a Duty Manager in a high-volume hotel operation.
- Experience working with property management systems, preferably OPERA.
- A warm and caring attitude, with excellent problem-solving skills.
- Availability to work on a rotating roster, including overnight shifts.
- Unrestricted, valid Australian working rights.
- A current NSW RSA and First Aid Qualification is desirable.
As a Hotel Operations Manager at Hyatt Regency Sydney, you can expect:
- A competitive salary of AU$80,000 - AU$100,000 per annum.
- Benefits including complimentary nights of accommodation globally, discounted parking, and fully laundered uniform.
- Opportunities for career growth and development within the international hospitality group.
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