Hotel Operations Manager

2 days ago


Sydney, New South Wales, Australia Hyatt Full time
About Hyatt

Hyatt Regency Sydney is a 5-star hotel located in the heart of the city, offering stunning views of Darling Harbour. As Australia's largest premium hotel, we boast 878 guestrooms, multiple dining experiences, and event spaces.

The Role

We are seeking an experienced Hotel Operations Manager to join our team on a full-time basis. The successful candidate will be responsible for managing the daily operations of the Front Office and Guest Services teams, ensuring our guests enjoy an elevated experience.

Responsibilities
  • Lead and supervise a team of service ambassadors to deliver exceptional guest service.
  • Maintain complete knowledge of all room types, hotel facilities, and services.
  • Inspire a work culture of care, encouraging genuine connections with guests and colleagues.
  • Handle guest queries and complaints with professionalism and a hospitable manner.
  • Contribute to the upsell initiative to drive revenue growth.
Requirements
  • Demonstrated experience as a Duty Manager in a high-volume hotel operation.
  • Experience working with property management systems, preferably OPERA.
  • A warm and caring attitude, with excellent problem-solving skills.
  • Availability to work on a rotating roster, including overnight shifts.
  • Unrestricted, valid Australian working rights.
  • A current NSW RSA and First Aid Qualification is desirable.
What We Offer

As a Hotel Operations Manager at Hyatt Regency Sydney, you can expect:

  • A competitive salary of AU$80,000 - AU$100,000 per annum.
  • Benefits including complimentary nights of accommodation globally, discounted parking, and fully laundered uniform.
  • Opportunities for career growth and development within the international hospitality group.


  • Sydney, New South Wales, Australia Harbour Rocks Hotel Full time

    About Harbour Rocks HotelLocated in the heart of The Rocks precinct, Harbour Rocks Hotel offers 5-star luxury and a unique blend of heritage-listed charm and contemporary design.We are seeking a highly skilled Luxury Hotel Operations Manager to join our team and play a pivotal role in crafting unforgettable guest experiences.Job DescriptionThis is an...


  • Sydney, New South Wales, Australia LUXXE Outsourced Hotel Services Full time

    OverviewLUXXE Outsourced Hotel Services is a leading provider of hotel services, seeking an experienced Hotel Operations Executive to oversee multiple housekeeping departments in Sydney.Salary and BenefitsThe estimated annual salary for this role is AU$120,000 - AU$180,000, depending on experience. In addition to a competitive salary, we offer a range of...


  • Sydney, New South Wales, Australia LUXXE Outsourced Hotel Services Full time

    About the RoleWe are seeking an experienced Hotel Operations Director to join our team at LUXXE Outsourced Hotel Services.Job SummaryThe successful candidate will be responsible for overseeing the operational planning, development, and implementation of all aspects of hotel operations, including administrative, human resource, and financial activities.Key...


  • Sydney, New South Wales, Australia LUXXE Outsourced Hotel Services Full time

    The LUXXE Outsourced Hotel Services team is seeking an experienced and results-driven Strategic Hotel Operations Director to oversee the operational planning, development, and implementation of our multi-housekeeping departments. As a key member of our leadership team, you will be responsible for ensuring that our clients receive exceptional service...


  • Sydney, New South Wales, Australia LUXXE Outsourced Hotel Services Full time

    The Operations Manager is responsible for overseeing the strategic planning and day-to-day operations of multiple hotels in Sydney. With a strong understanding of overall hotel operations, including Front Office, Maintenance, and Housekeeping, you will lead teams to deliver exceptional guest experiences.Key Responsibilities:Develop and implement operational...


  • Sydney, New South Wales, Australia Hotel Totto Full time

    About Hotel TottoA leading hotel in Wollongong CBD, we're looking for a seasoned sales professional to drive revenue growth and increase market share.As our Hotel Sales Manager, you will play a key role in developing and implementing effective sales strategies to drive revenue and achieve targets. You will be responsible for managing and expanding our client...


  • Sydney, New South Wales, Australia Hotel Totto Full time

    About Hotel Totto:We're a vibrant hotel in the heart of Wollongong, offering an unparalleled experience for travelers. Our Mediterranean and Italian-inspired restaurant and bar are must-visit destinations.As our Sales Manager, you'll play a key role in driving revenue growth and expanding our client base. You'll be responsible for developing and implementing...


  • Sydney, New South Wales, Australia IBIS Full time

    Hotel Operations ManagerEstimated salary: $65,000 - $80,000 per annum.About Us:Ibis Sydney World Square is a modern hotel offering comfortable accommodation and excellent facilities for business and leisure travellers.Job OverviewWe are seeking an experienced Hotel Operations Manager to oversee daily hotel activities and deliver exceptional customer...


  • Sydney, New South Wales, Australia IBIS Full time

    Leadership and Operations in a Hotel EnvironmentWe are seeking an experienced Assistant Manager to join our team at Ibis Sydney World Square. As a key member of our leadership team, you will be responsible for overseeing daily hotel operations, delivering excellent customer service, and driving business growth.Main Responsibilities:Hotel Operations...


  • Sydney, New South Wales, Australia Marriott International Full time

    Hotel Operations ManagerAs a Hotel Operations Manager at Marriott International, you will be responsible for ensuring the quality and standards of the hotel are met. This includes managing day-to-day operations, supervising crew staffing levels, and handling complaints and grievances.Key Responsibilities:Manage day-to-day operations to ensure hotel standards...


  • Sydney, New South Wales, Australia IBIS Full time

    About UsIbis Sydney World Square is a modern, centrally located hotel offering comfortable accommodation and excellent facilities for both business and leisure travellers.As part of the global Ibis brand, we are committed to providing a consistently high standard of service and creating memorable experiences for our guests.We offer competitive salary...


  • Sydney, New South Wales, Australia Hotel Totto Full time

    About Hotel TottoLocated in the heart of Wollongong CBD, Hotel Totto is a prime destination for travelers seeking an unparalleled experience. As our Hotel Sales and Revenue Growth Manager, you will play a pivotal role in driving revenue and expanding our client base.**Job Description**We are seeking a highly motivated and experienced sales professional to...


  • Sydney, New South Wales, Australia Accor Full time

    Accommodation ManagerAccor Hotels is the world's largest and fastest-growing hotel group with a network of over 5,000 properties in more than 100 countries. Our flagship property in Australia, Novotel & ibis Sydney Darling Harbour, offers exceptional opportunities for career development and the chance to work across much-loved brands.We are seeking an...


  • Sydney, New South Wales, Australia Marriott International Full time

    Hotel Operations ManagerAs a Hotel Operations Manager at Marriott International, you will be responsible for ensuring the quality and standards of the hotel are met. This includes managing day-to-day operations, supervising crew staffing levels, and handling complaints and grievances. You will also be responsible for assisting guests with check-in and...


  • Sydney, New South Wales, Australia Woolworths Group Full time

    Unlock Your Potential as an Hotel Operations ManagerWe are seeking a highly skilled and motivated individual to join our team as an Hotel Operations Manager at Pritchard's Hotel, located in the heart of Mt Pritchard.About the RoleThis is a fantastic opportunity to take on a leadership role and drive the success of our hotel. As an Hotel Operations Manager,...


  • Sydney, New South Wales, Australia LUXXE Outsourced Hotel Services Full time

    About the RoleWe are currently seeking an experienced Housekeeping Manager to head up our teams in multiple locations across Australia.Key ResponsibilitiesManage all housekeeping operations, ensuring guest satisfaction and compliance of hotel standards.The ideal candidate will have a strong leadership presence, excellent communication skills, and the ability...


  • Sydney, New South Wales, Australia Hyatt Full time

    Hotel Operations ManagerHyatt Regency Sydney is seeking a skilled Hotel Operations Manager to join our team. As a key member of our Front Office and Guest Services department, you will be responsible for leading a passionate team of service ambassadors and ensuring our guests enjoy an elevated experience.Key Responsibilities:Lead the daily operations of the...


  • Sydney, New South Wales, Australia Marriott Full time

    Job SummaryThe General Manager-Moxy Sydney Airport plays a vital role in driving business growth and success while delivering exceptional guest experiences. This position requires a highly skilled and results-driven leader who can effectively manage hotel operations, build strong relationships with stakeholders, and drive revenue growth.Key...


  • Sydney, New South Wales, Australia Recooty Full time

    Hotel Manager Job DescriptionWe are seeking a highly skilled and experienced Hotel Manager to lead our team at Recooty. As a Hotel Manager, you will be responsible for driving the overall engagement and product quality of the operation by managing and coordinating activities to maximise performance, profitability, and return on investment.Key...


  • Sydney, New South Wales, Australia Veriu Group Full time

    About the RoleWe are seeking an experienced Assistant Hotel Manager to lead our breakfast concept at Veriu Macquarie Park, our new flagship property.This exciting opportunity will see you drive the execution of our unique breakfast offering, leveraging your industry expertise and supplier contacts to establish processes, onboard and train a small team,...