Customer Service Liaison

3 days ago


Melbourne, Victoria, Australia beBeeSupport Part time $84,497 - $91,680

We're looking for a proactive and customer-focused individual to join our Property & Land Development team on a part-time basis.

This role involves providing high-quality support across a wide range of enquiries, handling diverse queries including connection and development enquiries, asset and property information, and service connection queries.

  • Connection and development enquiries via phone, email, face-to-face, and Pulse Cases
  • Asset and property sewerage plan information
  • Dial Before You Dig requests
  • Tapping bookings and meter installation enquiries
  • Service connection queries for potable water, recycled water, and sewerage
  • Sewer Backlog and ECO Connection Program support
  • Preliminary advice on subdivisions, developments, and asset protection
  • Interpretation and communication of policies and servicing guidelines

This is a 12-month maximum term opportunity.

Key Responsibilities:
  • Enquiries Handling: Provide timely and accurate responses to connection and development enquiries, asset and property information, and service connection queries.
  • Sewer Management: Assist with Dial Before You Dig requests, tapping bookings, and meter installation enquiries.
  • Policies and Guidelines: Interpret and communicate policies and servicing guidelines to stakeholders.
Benefits:

This part-time opportunity offers the chance to work in a dynamic environment, develop your skills, and contribute to the success of our team.

Requirements:

To succeed in this role, you will need excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.



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