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Freight Forwarding

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time $3,000 - $6,000
Job Description

This is a unique opportunity to join a fast-paced freight forwarding company as a Customer Service Representative – Account Manager. The ideal candidate will be experienced in freight forwarding and customer service, with excellent communication skills and the ability to work independently.

The role involves servicing key accounts from start to finish, coordinating shipments, and liaising with international partners. As a key point of contact for high-value clients, you will be responsible for ensuring their freight requirements are met with precision, efficiency, and a friendly, can-do attitude.

You will play a vital role in developing and maintaining strong relationships with clients, understanding their business needs, and providing tailored logistics solutions. This is an exciting opportunity to advance your career in a dynamic and supportive environment.

Key Responsibilities:
  • Account Management: Service key client accounts from initial order through to final delivery, acting as the dedicated point of contact at every stage.
  • Order Coordination: Receive, check, and process client orders, ensuring accuracy and timely execution.
  • Proactive Communication: Regularly update clients on their shipment status, anticipated delivery times, and any potential delays, building trust and transparency.
  • Liaison with Overseas Partners: Coordinate with overseas suppliers, offices, and agents to manage shipments, track progress, and resolve any issues as they arise.
  • Shipping Schedules: Prepare and maintain detailed shipping schedules, ensuring all parties are informed and aligned.
  • Shipment Tracking: Maintain up-to-date client shipment reports, utilising both our internal tracking system and Cargo Wise software.
  • Rate Management: Update and communicate current freight rates to clients, ensuring clarity and accuracy.
  • Invoicing: Prepare and process invoices for consignments, ensuring all documentation is accurate and delivered in a timely manner.
  • Cargo Organisation: Arrange delivery for both FCL (Full Container Load) and LCL (Less than Container Load) shipments, liaising with carriers and clients to schedule timely deliveries.
  • Relationship Building: Develop and maintain strong, positive relationships with clients, understanding their business needs and providing tailored logistics solutions.
  • Problem Solving: Tackle issues head-on with a proactive mindset, thinking on your feet to provide swift and effective solutions.
Requirements
  • Experience: 2–10 years of freight forwarding experience, with a minimum of 2 years in a customer service role within the industry (this is essential).
  • Attention to Detail: A meticulous approach to order processing, documentation, and communication.
  • Communication Skills: Outstanding written and verbal communication skills, with the ability to clearly articulate information to clients, colleagues, and overseas agents.
  • Organisational Ability: Exceptional organisational skills to manage multiple accounts and competing priorities efficiently.
  • Client Focus: A customer-centric mindset, always striving to deliver the best possible service and solutions.
  • Relationship Building: Proven ability to develop rapport and maintain long-term client partnerships.
  • Problem Solving: Confidence to make decisions, resolve challenges, and think quickly on your feet.
  • Technical Proficiency: Competence with logistics tracking systems; Cargo Wise experience is highly advantageous.
  • Professionalism: Ability to handle sensitive information confidentially and represent our company values at all times.
Benefits
  • Innovative Environment: Work with a team that values forward-thinking solutions and continuous improvement.
  • Supportive Culture: Enjoy the camaraderie of a dynamic, friendly, and supportive group of professionals.
  • Skill Development: Access opportunities to grow your skills and advance your career within a respected logistics company.
  • Confidential Application Process: All applications will be treated with the strictest confidentiality—we respect your privacy and understand the importance of discretion.