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Customer Service Representative

1 month ago


Sydney, New South Wales, Australia MAYDAY Recruitment Group Full time

We are seeking a skilled Customer Service Representative to join our dynamic team at MAYDAY Recruitment Group.

As a Customer Service Representative, you will be the primary point of contact for customers' inbound travel inquiries, providing policy advice and selling travel insurance while ensuring exceptional customer service and compliance with industry regulations.

No prior insurance experience is necessary; instead, we're actively seeking individuals who embody authenticity, proactivity, and enthusiasm for delivering outstanding customer experiences.

You will work closely with friendly and approachable managers and colleagues, receiving thorough training and ongoing support to guarantee a well-rounded, informative, and engaging onboarding journey.

Visa holders are welcome to apply.

About the Role

This is an exciting opportunity to join our team as a full-time Customer Service Representative, working in a modern office located in Brisbane CBD.

The successful candidate will have the following key responsibilities:

  • Handle inbound customer travel policy queries.
  • Advising customers on travel insurance quotes and processing payments.
  • Data processing, including updating customer and claims details.
  • Use multiple systems/programs for administrative tasks.
  • Provide excellent customer service.
  • Log all details and interactions.

Our ideal candidate will possess:

  • Patience, empathy, and understanding when interacting with customers.
  • A caring attitude towards customers and prioritizing their needs.
  • Adaptability to excel in a fast-paced, ever-changing environment.
  • A collaborative mindset, willing to pitch in as a team player.
  • Tech-savviness with a quick grasp of new systems.
  • Previous phone-based customer service/call centre experience.

In return for your skills and experience, we offer:

Benefits

An hourly rate of $35.86 + Super - Weekly Pay, making this an attractive opportunity for anyone looking to start or advance their career in customer service.

Full-time employment with rotating rosters from Monday to Friday between 7 am – 8 pm and Saturday from 7 am – 5 pm.

Overtime rates apply during peak periods, such as Christmas.

Comprehensive on-the-job training provided within 1-3 weeks.

A collaborative and supportive work environment with a strong emphasis on care.

Laptops and all necessary equipment provided for new starters.