Customer Service Representative

2 days ago

Sydney, New South Wales, Australia SA Water Full time

About the Role

We are seeking a highly skilled Customer Service Representative to join our team at SA Water. As a key member of our Customer Care Centre, you will be responsible for delivering exceptional customer service and ensuring that our customers receive timely and accurate information.

The ideal candidate will possess excellent communication skills, both written and verbal, and have the ability to work in a fast-paced environment. You will also be proficient in multitasking, prioritizing issues, and remaining organized while displaying a willingness to work independently and within your team.

In this role, you will be providing high-quality support to customers across various channels, including phone, email, and webchat. You will also be required to meet and exceed established Key Performance Indicators (KPIs) while responding positively to all customer service inquiries.

As a Customer Service Representative, you will have the opportunity to make a real difference in the lives of our customers. You will be working in an exciting industry that offers multiple intakes throughout the year, providing an excellent opportunity for individuals seeking a rewarding career in customer service.

Key Responsibilities:

  • Provide outstanding customer service across all communication platforms
  • Meet and exceed established KPIs while responding positively to all customer service inquiries
  • Foster a culture of accountability by actively participating in professional development activities
  • Innovate by understanding the role of a Customer Service Representative and exploring alternative approaches to enhance efficiency and customer service

Essential Skills and Qualifications:

  • Strong focus on customer service, supported by effective verbal and written communication skills
  • Proficiency in team dynamics, contributing positively to team cohesion
  • Ability to deliver high-quality output in a fast-paced environment, coupled with precise data entry skills

Benefits:

  • Flexible work arrangements (3 days in the office, 2 WFH)
  • Opportunities for both ongoing and fixed-term positions
  • Standard Monday – Friday schedule
  • Comprehensive onboarding program, ongoing guidance, and real prospects for long-term career advancement
  • A base salary of $61,745 + Super

About Us:

SA Water is a leading provider of water and sewerage services in South Australia. We are committed to delivering high-quality services to our customers while maintaining a safe and healthy work environment. If you are passionate about customer service and want to make a real difference in the lives of our customers, then we encourage you to apply for this exciting opportunity.

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