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Operations Workforce Manager

3 weeks ago


Sydney, New South Wales, Australia beBeeWorkforce Full time $90,000 - $120,000
Role Overview

This position is focused on workforce planning and management, with a specific emphasis on forecasting demand, staffing, and roster optimization. The role involves designing and implementing effective scheduling strategies to ensure balanced coverage across different brands.

About the Job

The ideal candidate will have experience in operations, workforce planning, or supply chain management, with a strong analytical background and proficiency in tools like Google Sheets/Excel. They will also be skilled in leading small teams, queue management, and process improvement.

Key Responsibilities
  • Develop and implement workforce planning strategies to meet business needs.
  • Analyze data to identify trends and areas for improvement.
  • Design and optimize rosters to ensure balanced coverage.
  • Lead and support the operations team to deliver reliable day-to-day services.
  • Streamline workflows and enhance queue management processes.
Qualifications and Skills
  • 3+ years of experience in operations, workforce/supply chain planning, or healthcare ops.
  • Strong analytical skills with high proficiency in Google Sheets/Excel.
  • Experience leading small remote or offshore teams.
  • Skilled in queue management, monitoring SLAs, and proactive adjustments.
Benefits and Opportunities
  • Autonomy to tackle interesting problems with a supportive team.
  • Comprehensive leave options, health insurance, and statutory benefits.
  • Annual professional development budget and regular performance reviews.
  • Fast-paced environment with open collaboration opportunities.