Global Service Delivery Lead

2 weeks ago


Sydney CBD, New South Wales, Australia ETE Group Pty Ltd Full time

Service Delivery Manager - Exciting Career Opportunities

This is an exceptional chance to join ETE Group Pty Ltd as a Service Delivery Manager and take on a pivotal role in their fast-growing business. As a key member of the team, you will be responsible for delivering high-quality services to their prestigious client base.

Key Responsibilities:

  • Accountable for service delivery outcomes and customer satisfaction.
  • Meet regularly with clients to review service status and progress.
  • Prepare and present client operational and service reports.
  • Strategically liaise with clients on their issues register/roadmap.
  • Act as the primary point of contact for clients.

Requirements:

  • Minimum 3 years' experience as a Service Delivery Manager/Customer Success Manager.
  • Strong knowledge of ITSM processes and project management.
  • Demonstrated experience in client management and leadership.
  • Exceptional stakeholder management skills.

This is a fantastic opportunity to grow your career in a dynamic and innovative company. If you are a motivated and experienced professional looking for a new challenge, please apply now.


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