Drive Customer Value

7 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $125,000
Customer Success Expert

A high-performing Customer Success Expert is required to oversee the full post-sales relationship from onboarding to renewal, upsell and customer advocacy. The ideal candidate will play a pivotal role in managing the transition from pre-sales to post-sales, working closely with Sales and Product teams to deliver the customer's vision.

  • Key Responsibilities:
  • Develop and foster an excellent customer experience across the full product suite.
  • Manage the transition from pre-sales to post-sales, working closely with Sales and Product teams to deliver the customer's vision.
  • Oversee onboarding, implementation, and ongoing customer success engagements.
  • Build strong customer relationships by aligning product capabilities with business needs.
  • Establish and execute proactive deployment, transition, and user adoption strategies.
  • Collaborate with Sales to embed the solution into the customer's day-to-day operations and expand usage across regions, teams or new use cases.
  • Serve as the customer's internal advocate, working cross-functionally with Product, Support and Engineering teams to escalate and resolve issues.
  • Identify opportunities for growth via upsell/cross-sell and ensure renewal success through user engagement.
  • Analyse customer usage and engagement data to improve onboarding and drive adoption.
  • Deliver product demonstrations and support enablement sessions.
  • Evaluate and enhance onboarding, training, and tutorial content.
  • Regular domestic and international travel to meet clients and strengthen relationships.

Qualifications & Experience:

  • Bachelor's or Master's degree in a scientific, analytical or related discipline.
  • Highly organised, with the ability to manage multiple accounts and competing priorities.
  • Strong communication skills, both written and verbal, with an articulate, confident, and professional manner.
  • A proactive, problem-solving mindset and genuine passion for delivering excellent customer outcomes.
  • Strong presentation and interpersonal skills; able to engage stakeholders of varying seniority and technical understanding.
  • Experience working with enterprise software/SaaS platforms is preferred.
  • Ability to thrive in a fast-paced, client-facing environment with multiple deadlines and evolving product development.

Application Process:

Candidates are encouraged to submit their CV along with details of their certifications and key project experience.

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