
Drive Customer Value Through Innovative Solutions
4 days ago
Job Title: Territory Customer Success Advisor
About the RoleWe are seeking a highly motivated and experienced customer success professional to join our team as a Territory Customer Success Advisor. In this role, you will be responsible for driving value for our customers by deploying Autodesk solutions.
Your MissionAs a Territory Customer Success Advisor, your mission is to create customer loyalty and growth through irresistible customer experiences. You will achieve this by establishing and executing onboarding and adoption strategies to grow usage of Autodesk solutions.
Key Responsibilities- Develop and execute onboarding and adoption strategies to increase usage of Autodesk solutions
- Provide direct guidance and resources to assist customers with onboarding new solutions
- Identify and support at-risk customers who have low adoption of products
- Collaborate with sales teams and other stakeholders to drive customer success initiatives and resolve customer activation/onboarding/usage issues
You will also be responsible for capturing customer success stories, engaging throughout the customer lifecycle, identifying opportunities for expanding the business relationship, and supporting the sales team in pursuit of expansion opportunities.
Requirements- Bachelor's Degree or equivalent work experience and education
- 2 - 3 years of experience in sales, service delivery, or customer success management
- Excellent communication and presentation skills
We offer a dynamic and supportive work environment that fosters growth and development. If you are a results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity.
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