Exceptional Support Specialist

7 days ago

Sydney, New South Wales, Australia beBeeOperations Full time $90,000 - $150,000
Job Title: Business Operations

We are seeking a highly skilled professional to join our team as a Business Operations specialist. This role will be responsible for providing exceptional support to both internal and external clients, ensuring timely resolution of inquiries, and delivering high-quality services in accordance with client SLA's.

The ideal candidate will have a strong understanding of the investment management industry, excellent communication skills, and the ability to work effectively in a team environment. They will also possess good time management skills, prioritization abilities, and a proactive approach to problem-solving.

Key Responsibilities:

  • Provide high-standard support to internal and external clients
  • Ensure timely resolution of client inquiries
  • Deliver daily and monthly services according to client SLA's
  • Process transactions on a daily basis
  • Participate in semi-annual broker review meetings

Secondary Responsibilities:

  • Support the development of a 'best practice' Client Service model across IMS Asia Pacific
  • Work effectively with peers locally and across the region to achieve common goals

Required Skills and Qualifications:

  • BS/BA degree preferred
  • Proven track record in a client service environment, with a minimum 3-5 years client service experience
  • Excellent understanding of the Investment Management industry, with a minimum 5 years industry experience
  • Good understanding of Investment Manager Operations, particularly around processes and key deliverables
  • Proven ability to communicate in a clear, concise, and professional manner

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Flexible work arrangements and a positive work-life balance

About Us:

State Street is a leading financial services company that provides investment servicing, data & analytics, investment research & trading, and investment management to institutional clients. We are committed to creating a great work environment and offer a comprehensive benefits package to our employees.

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