Senior Client Relationship Manager

6 days ago

Adelaide, South Australia beBeeAccount Full time $80,000 - $120,000

Job Overview

We are seeking an experienced Senior Account Manager to join our team. As a key member of our management group, you will be responsible for leading client relationships and delivering exceptional results.

Key Responsibilities:

  • Immerse yourself in learning about our business and services.
  • Build and maintain strong relationships with senior-level stakeholders, hosting work-in-progress meetings and ensuring clear communication on project requirements, timelines, and standards.
  • Confidently ask the right questions to gather information from clients while helping them navigate complex branding and marketing challenges with clarity.
  • Be hands-on in day-to-day delivery, writing clear briefs for the team, managing timelines, guiding creative development, and solving problems as they arise.
  • Proactive thinking to achieve effective outcomes, identify opportunities to deepen client relationships, grow accounts, and deliver great value at every stage.
  • Work closely with the internal team to develop strategic direction, planning, management, and creation of multiple elements of your client's projects/campaigns, ensuring integrated, cohesive project execution.
  • Deliver exceptional outcomes for client projects - on time, on budget, and on brief.
  • Prepare long-term goals and account objectives.
  • Plan and maintain project schedules and keep all stakeholders informed of critical milestones and stages.
  • Manage and report on scoping, quoting, budgeting, timelines, and strategic approach.
  • Ensure your clients are well-serviced and the workflow is at maximum efficiency.
  • Pitch and present to existing and potential clients.

Required Skills and Qualifications:

  • Minimum 5 years experience in a similar role/level within a creative agency environment.
  • Tertiary qualifications relevant to the position will be considered advantageous.
  • Proven experience in key stakeholder management.
  • Excellent communication and presentation skills.
  • Ability to think on your feet and provide effective solutions while remaining calm under pressure.
  • Extensive experience and confidence in guiding and implementing campaigns across multiple platforms is essential.
  • Strong attention to detail and highly developed organisational skills.
  • Experience leading and working with cross-functional teams.
  • A passion for great creative work and delivering meaningful results.
  • Commitment to accuracy, accountability, and proactive follow-through.
  • Self-motivated with a thirst for growth and knowledge and openness for continued learning.
  • Knowledge of current trends and emerging technologies.

Benefits:

This is a fantastic opportunity to join a dynamic team and take your career to the next level. You will have the chance to work on exciting projects, develop your skills, and build lasting relationships with clients and colleagues.

What We Offer:

  • A competitive salary package.
  • Ongoing training and professional development opportunities.
  • A collaborative and supportive work environment.
  • The chance to work on high-profile projects and make a real impact.

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