IT Technical Support Specialist
1 week ago
We are seeking a highly skilled IT Technical Support Specialist to join our team at NetApp Inc. in Bangalore, Karnataka, IN.
Estimated Salary: ₹1,200,000 - ₹1,800,000 per annum.
About the Role:
The successful candidate will be responsible for providing enterprise-level technical support to our clients, leveraging their exceptional troubleshooting skills and passion for problem-solving.
Key Responsibilities:
- Provide Tier II technical support to complex and escalated scenarios via phone, web-based tools, and email.
- Act as a liaison between customers and engineering support during problem escalations.
- Collaborate with other teams and experts to solve complex technical issues.
- Develop skills continuously using various learning tools available at NetApp Inc.
Requirements:
- Excellent troubleshooting skills and strong knowledge of operating systems (Windows servers 2008, 2012, 2016, UNIX, Linux, RHEL).
- Strong understanding of File sharing protocols (CIFS, NFSv3, NFSv4) and applications (Citrix, Hyper-V, VMware).
- Excellent knowledge of Ethernet, TCP/IP networking protocol, DNS, LDAP, NIS, DC, AD, and Kerberos.
- Able to identify and troubleshoot SMB and NFS authentication and authorization issues.
Preferred Qualifications:
- Administration and troubleshooting experience with NetApp 7 Mode and C Mode.
- Experience working with VSCAN, Fpolicy.
- Knowledge of tools like perfstat, wireshark, netmon, ASUP logs.
Education:
Bachelor's degree in Computer Science, Electronics, or related field from a reputable institution with 5-8 years of relevant experience.
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