IT Technical Support Specialist

1 week ago


Melbourne, Victoria, Australia NetApp Full time

We are seeking a highly skilled IT Technical Support Specialist to join our team at NetApp Inc. in Bangalore, Karnataka, IN.

Estimated Salary: ₹1,200,000 - ₹1,800,000 per annum.

About the Role:

The successful candidate will be responsible for providing enterprise-level technical support to our clients, leveraging their exceptional troubleshooting skills and passion for problem-solving.

Key Responsibilities:

  • Provide Tier II technical support to complex and escalated scenarios via phone, web-based tools, and email.
  • Act as a liaison between customers and engineering support during problem escalations.
  • Collaborate with other teams and experts to solve complex technical issues.
  • Develop skills continuously using various learning tools available at NetApp Inc.

Requirements:

  • Excellent troubleshooting skills and strong knowledge of operating systems (Windows servers 2008, 2012, 2016, UNIX, Linux, RHEL).
  • Strong understanding of File sharing protocols (CIFS, NFSv3, NFSv4) and applications (Citrix, Hyper-V, VMware).
  • Excellent knowledge of Ethernet, TCP/IP networking protocol, DNS, LDAP, NIS, DC, AD, and Kerberos.
  • Able to identify and troubleshoot SMB and NFS authentication and authorization issues.

Preferred Qualifications:

  • Administration and troubleshooting experience with NetApp 7 Mode and C Mode.
  • Experience working with VSCAN, Fpolicy.
  • Knowledge of tools like perfstat, wireshark, netmon, ASUP logs.

Education:

Bachelor's degree in Computer Science, Electronics, or related field from a reputable institution with 5-8 years of relevant experience.



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