NDIS Support Specialist

4 weeks ago


Bundaberg city centre, Queensland, Australia SOUTHERN CROSS SUPPORT SERVICES Full time
About the Role

We are seeking a highly skilled and compassionate NDIS Support Specialist to join our team at Southern Cross Support Services. As a key point of contact for participants and their families, you will play a vital role in ensuring they receive the necessary support and information about our services.

Key Responsibilities
  • Conduct initial assessments and gather relevant information from NDIS participants and their families.
  • Provide clear and accurate information about NDIS services and processes.
  • Collaborate with support coordinators and other team members to ensure seamless service delivery.
  • Maintain accurate records and documentation in compliance with NDIS requirements.
  • Assist participants in completing necessary paperwork and navigating the NDIS portal.
  • Develop and maintain positive relationships with participants, families, and external stakeholders.
  • Stay informed about NDIS policies and updates to provide the best support.
Qualifications and Skills
  • Experience in customer service or administrative roles, preferably in the disability or health sector.
  • Strong understanding of the NDIS and its processes.
  • Excellent communication and interpersonal skills.
  • Ability to handle sensitive information with confidentiality and professionalism.
  • Proficient in using computer systems and databases.
  • Eligible for or possess a Blue Card and NDIS Worker Screening Clearance.
What We Offer
  • A competitive salary range of $60,000 - $80,000 per annum, depending on experience.
  • Opportunities for professional development and career advancement.
  • A supportive and collaborative work environment.
  • The chance to make a positive impact on the lives of those we support.


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