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Voice of Customer Leader

1 week ago

Melbourne, Victoria, Australia SquareTrade Full time
Dive into Customer Insights and Drive Business Growth

SquareTrade is an innovative company that prioritizes customer satisfaction above all else. We are seeking an experienced CX professional to join our team and lead our Voice of Customer (VoC) program.

As a member of our team, you will be responsible for managing the VoC function, analyzing customer feedback, and identifying areas for improvement. You will work closely with cross-functional teams to implement process changes and drive business growth through enhanced customer experiences.

  • Analyze customer data to identify trends and generate insightful reports.
  • Collaborate with stakeholders to develop and implement process improvements.
  • Design and deliver training programs to enhance customer-facing teams' skills and knowledge.

We offer a dynamic work environment, opportunities for professional growth, and a competitive salary package. If you have a passion for customer-centricity and a knack for data analysis, please apply today