Current jobs related to Voice of Customer Leader - Melbourne, Victoria - SquareTrade

  • Voice of Customer Strategist

    6 days ago

    Melbourne, Victoria, Australia PEXA Full time

    Join Our TeamWe're seeking a highly motivated and experienced professional to lead our Voice of Customer initiative, focusing on delivering exceptional customer experiences and driving business growth.ResponsibilitiesDevelop and execute strategies to collect, analyse, and act on customer feedback, using VOC tools and methodologies.Collaborate with...

  • Voice of Customer Strategist

    6 days ago

    Melbourne, Victoria, Australia Squaretrade Full time

    About UsSquareTrade is revolutionizing a $30 billion industry with service innovation and attention to customer satisfaction. We have over 100 million customers and partner with leading retailers and carriers worldwide.Our Vision:To elevate the customer voice in delivering services.To drive a culture of customer excellence within our organization.What We...

  • Voice of Customer Strategist

    2 days ago

    Melbourne, Victoria, Australia Coles Full time

    We're looking for a highly skilled Senior Customer Insights Manager to join our Coles team. As a leader in the Australian retail industry, we're committed to delivering exceptional customer experiences and driving business growth.About the RoleIn this critical leadership position, you'll own and enhance our VOC ecosystem, ensure we're listening, learning,...

  • Brand Voice Specialist

    6 days ago

    Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

    About the RoleThis role is responsible for developing and implementing a comprehensive brand voice strategy that aligns with the organization's goals and objectives. The ideal candidate will have experience in creating engaging and effective content across various channels, including social media, email marketing, and website content.The successful candidate...

  • Tone of Voice Expert

    15 hours ago

    Melbourne, Victoria, Australia Live Nation Entertainment Full time

    Job DescriptionThe Tone of Voice Expert will play a critical role in ensuring consistent communication with fans across all touchpoints. This includes creating, editing, translating, and proofreading fan communications, as well as developing and maintaining agent scripting for chat, email, and other fan-facing interactions. The ideal candidate will have...

  • APAC Voice Channel Development Lead

    6 days ago

    Melbourne, Victoria, Australia HP Full time

    About the RoleThis position involves developing and executing a strategy to grow the Poly Voice business in APAC. Key responsibilities include:Developing forecasts and go-to-market strategies for voice channels in APAC.Growing market share by defending key accounts and acquiring new business channels/customers.Collaborating with category sales teams to drive...

  • Customer Insights Manager

    6 days ago

    Melbourne, Victoria, Australia PEXA Full time

    About the RolePEXA is revolutionising the property industry with its world-first digital settlement platform, and we're looking for a seasoned professional to help us refine our customer experience.Key ResponsibilitiesAnalyse and synthesise Voice of Customer data to determine actionable insights that drive business growth, cost reduction, and improved...

  • Customer Experience Leader

    15 hours ago

    Melbourne, Victoria, Australia MiTek Australia (Asia Pacific region) Full time

    At MiTek Australia (Asia Pacific region), we are seeking a skilled Customer Experience Leader to oversee the Customer Support operation, ensuring seamless experiences for our clients. The ideal candidate will have strong leadership skills, with the ability to optimize team dynamics and drive high performance.The successful applicant will be responsible for...

  • Customer Experience Leader

    22 hours ago

    Melbourne, Victoria, Australia Koko Black Chocolate Full time

    About the JobWe are looking for a highly motivated Customer Experience Leader to lead our retail operations in Victoria. As a key member of our leadership team, you will be responsible for driving sales performance, team engagement, and operational excellence across your portfolio.Key ResponsibilitiesCustomer Experience: Develop and deliver world-class...

  • Business Intelligence Leader

    3 days ago

    Melbourne, Victoria, Australia Coles Full time

    Why Coles?We offer a unique opportunity to make a real difference in one of Australia's biggest brands. As a Senior Customer Insights Manager, you'll have the chance to:Be the voice of millions of customers, influencing business decisions at the highest level.Work with tens of thousands of new customer touchpoints each week.Lead strategic change and shape...

  • Customer Engagement Manager

    4 days ago

    Melbourne, Victoria, Australia Singtel Full time

    Required Skills and QualificationsPrevious Experience: Proven experience as a delivery specialist in fixed data & voice/internet provisioning.Tech Knowledge: Strong understanding of technology and telco products.Change Management: Ability to interpret customer requests and ensure correct service delivery.Negotiation Skills: Strong negotiation and influencing...

  • CX Program Lead

    6 days ago

    Melbourne, Victoria, Australia PEXA Full time

    Transforming Customer ExperienceAs a Voice of Customer Manager at PEXA, you'll be responsible for transforming our organisation's approach to customer experience, driving growth, and reducing costs through data-driven insights.Key AccountabilitiesLead the design, development, and implementation of a comprehensive Voice of Customer strategy, aligned with...

  • Business Development Leader

    4 days ago

    Melbourne, Victoria, Australia Willis Towers Watson Full time

    The RoleAs a Business Development Leader, you will be responsible for expanding and managing a portfolio of clients, ensuring their risk management and insurance broking needs are effectively addressed. Your role will involve nurturing existing client relationships, pursuing new business development opportunities, and supporting the overall growth of the...

  • Customer Insights Lead

    2 days ago

    Melbourne, Victoria, Australia Coles Full time

    Coles is a leading Australian retailer seeking an experienced Senior Customer Insights Manager to drive our Voice of Customer (VOC) programs and elevate customer experience.About the RoleThis critical leadership position will own and enhance our VOC ecosystem, ensuring we're listening, learning, and acting on what matters most. You'll lead key customer...

  • Partner Sa Leader, Sap, Apj Partner Sa

    3 weeks ago

    Melbourne, Victoria, Australia Amazon Full time

    Job ID: 2889903 | Amazon Web Services Australia Pty Ltd - D81 AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers including public sector.AWS is seeking a Sr.Manager to lead our SAP Partner SA (PSA) team...

  • Customer Experience Manager Lead

    6 days ago

    Melbourne, Victoria, Australia Squaretrade Full time

    Job DescriptionWe are seeking a highly skilled and experienced professional to lead our Voice of Customer (VoC) program, enhancing customer experience and satisfaction within our organization. As a key member of our team, you will be responsible for driving a culture of customer excellence.Key Responsibilities:Manage the VoC function, including day-to-day...

  • Customer Support Associate

    5 days ago

    Melbourne, Victoria, Australia Lyrebird Health Full time

    This is a Customer Support Associate role with one of the leading companies in AU right now -- Lyrebird Health -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at Lyrebird Health As a Customer Support Associate, you will be the trusted voice clinicians rely on, providing...

  • Premium Customer Service Representative

    18 hours ago

    Melbourne, Victoria, Australia ECCO Full time

    At ECCO, we believe in creating a culture of ownership at all levels where everyone has a voice and makes an impact. As a Premium Customer Service Representative, you will have the opportunity to work in a globally successful, diverse, and environmentally conscious employer.About the Opportunity:Deliver exceptional customer experiences in a premium...

  • Pebble OS Customization Expert

    6 days ago

    Melbourne, Victoria, Australia Kaya Full time

    Kaya OverviewWe're a dynamic tech startup on a mission to disrupt traditional interaction methods with AI-driven innovation. Our goal is to deliver cutting-edge products, like Pebble, that push the boundaries of what's possible.Pebble ProjectAs a key member of our team, you'll be responsible for customizing the Android operating system for the Pebble device....

  • Customer Success Leader

    15 hours ago

    Melbourne, Victoria, Australia NetApp Full time

    Job DescriptionWe are seeking an experienced Keystone Success Manager to join our team at NetApp. In this role, you will be responsible for managing customer relationships, identifying new business opportunities, and developing strategic plans to drive customer growth and retention.ResponsibilitiesMeeting with customers to discuss their current needs and...

Voice of Customer Leader

1 week ago

Melbourne, Victoria, Australia SquareTrade Full time
Dive into Customer Insights and Drive Business Growth

SquareTrade is an innovative company that prioritizes customer satisfaction above all else. We are seeking an experienced CX professional to join our team and lead our Voice of Customer (VoC) program.

As a member of our team, you will be responsible for managing the VoC function, analyzing customer feedback, and identifying areas for improvement. You will work closely with cross-functional teams to implement process changes and drive business growth through enhanced customer experiences.

  • Analyze customer data to identify trends and generate insightful reports.
  • Collaborate with stakeholders to develop and implement process improvements.
  • Design and deliver training programs to enhance customer-facing teams' skills and knowledge.

We offer a dynamic work environment, opportunities for professional growth, and a competitive salary package. If you have a passion for customer-centricity and a knack for data analysis, please apply today