Customer Insights Lead
5 days ago
Coles is a leading Australian retailer seeking an experienced Senior Customer Insights Manager to drive our Voice of Customer (VOC) programs and elevate customer experience.
About the RoleThis critical leadership position will own and enhance our VOC ecosystem, ensuring we're listening, learning, and acting on what matters most. You'll lead key customer experience programs, develop strategic approaches to NPS and customer behavior drivers, and be hands-on with research methodologies to tell compelling customer stories.
Key Responsibilities- Develop and execute VOC strategies to inform business decisions
- Lead research initiatives to gain deep customer insights
- Collaborate with senior stakeholders to drive customer-centric initiatives
- Mentor and guide a team of analysts to deliver high-quality insights
- 10+ years of experience in customer insights & research
- Strong expertise in VOC programs, NPS, and customer behavior analytics
- Experience leading qualitative & quantitative research methodologies
- Analytical mindset – ability to pull insights from data and tell a clear story
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Customer Insights Analyst
2 days ago
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Customer Insights Analyst
3 days ago
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Lead Data Insights Professional
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Data Insights Specialist
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Workforce Insights Manager
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Data Insights Team Lead
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Customer Value Creation Lead
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Director - Strategic Consumer Insights
3 weeks ago
Melbourne, Victoria, Australia Resources Group Full timeThis is the world's largest and busiest index of market research jobs.As a Director - Strategic Consumer Insights, you will be part of a fast-growing and award-winning consultancy recognized as Australia's best research agency.We are data-agnostic and multidisciplinary in our thinking, drawing upon advanced quant, qual strategy, marketing science, brand...
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Head Of Marketing Strategy, Insights
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Melbourne, Victoria, Australia Australia And New Zealand Banking Group Limited Full timeHead of Marketing Strategy, Insights & Growth Department: AR Product Marketing Division: Australia Retail Location: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the Role As the Head of Marketing...
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Data Insights Specialist
3 days ago
Melbourne, Victoria, Australia Allianz Australia Full timeKey ResponsibilitiesPartner with stakeholders to formulate and document business requirements for new analysisReport and communicate customer insightsAct as a central reference and information source of stakeholders, providing information and guidance in interpreting data for decision makingTo succeed in this role, you will need to have experience in...
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Head Of Marketing Strategy, Insights
2 days ago
Melbourne, Victoria, Australia ANZ Full timeAbout Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the Role As the Head of Marketing Strategy, Insights & Growth in our Australia Retail division, you'll play a key role in focusing teams and stakeholders on the biggest...