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Customer Experience Leader

1 week ago

Melbourne, Victoria, Australia Koko Black Chocolate Full time
About the Job

We are looking for a highly motivated Customer Experience Leader to lead our retail operations in Victoria. As a key member of our leadership team, you will be responsible for driving sales performance, team engagement, and operational excellence across your portfolio.

Key Responsibilities
  • Customer Experience: Develop and deliver world-class customer experiences that drive loyalty and retention.
  • Sales Performance: Oversee sales performance, team engagement, and operational excellence across your portfolio.
  • Team Development: Recruit, train, and retain top talent while fostering a culture of learning and development.
  • Strategic Initiatives: Drive strategic initiatives and continuously improve the in-store experience.
Requirements
  1. At least 2+ years of Area/Regional Management experience.
  2. A proven track record of driving sales growth and improving operational efficiency.
  3. Strong leadership and coaching skills – you know how to develop and empower high-performing teams.