Current jobs related to Customer Service Excellence Leader - Adelaide, South Australia - beBeeCustomerService

  • Receptionist/Account Officer

    4 days ago

    Adelaide, South Australia Leader Full time $60,000 - $80,000 per year

    Receptionist / Accounts OfficerCompany: Leader Computers – Adelaide SAFull-Time | Competitive Remuneration | Training ProvidedAbout usLeader Computers is a nationally recognised and rapidly growing IT & Telecommunications distributor based in Adelaide's CBD. As Australia's largest manufacturer of notebooks and servers, and distributor of over 80 leading...

  • Service Excellence Leader

    2 weeks ago

    Adelaide, South Australia beBeeLeadership Full time $100,000 - $120,000

    Job TitleCustomer Service Team LeaderAbout the JobYour chance to join a market-leading global organisation.Work within a dynamic, supportive and collaborative team environment with opportunities for growth and development. If you have spark, passion, and positive energy, we want to hear from you!We are looking for someone with excellent communication skills,...

  • UC/VoIP Support Engineer

    7 hours ago

    Adelaide, South Australia Leader Full time $60,000 - $100,000 per year

    UC / VoIP Support Engineer (3CX / Yealink / SIP / Telco)Company: Leader ComputersLocation: Adelaide, SAEmployment Type: Full-timeAbout UsJoin Australia's Fastest-Growing IT Distributor – Work with A-Players, Deliver A-Grade ResultsAre you someone who thrives on responsibility, accountability, and delivering real results? Do you enjoy solving problems and...

  • Service Excellence Leader

    2 weeks ago

    Adelaide, South Australia beBeeCustomer Full time $80,000 - $110,000

    As a customer service lead, you will be responsible for developing and implementing strategies to enhance our customers' experience and drive business growth.The ideal candidate will have experience in a sales or customer service leadership role, with a proven track record of delivering excellence in customer service. They will also possess strong analytical...

  • Service Excellence Leader

    2 weeks ago

    Adelaide, South Australia beBeeCustomerFocused Full time $99,799 - $155,999

    Our team is looking for a seasoned professional to manage the delivery of high-quality services.Job OverviewThe Service Delivery Manager will play a critical role in ensuring customer satisfaction by providing exceptional service that meets or exceeds contractual requirements.This involves being the single point of contact for customers, aligning their...

  • Excellent Customer Service Specialist

    2 weeks ago

    Adelaide, South Australia beBeeCustomer Full time $49,987 - $73,312

    Customer Service Team Member Job">Exceptional Customer Service is at the heart of our business. We are seeking a motivated and enthusiastic individual who shares this vision to join our team.">This exciting opportunity allows you to provide great customer service, develop your skills and be part of a dynamic team.">As a Customer Service Representative, you...

  • Receptionist

    1 week ago

    Adelaide, South Australia Leader Computers Full time

    OverviewLeader Computers is hiring a Full-time Receptionist role in Adelaide, SA. Apply now to be part of our team.Leader Computers is hiring a Full-time Receptionist role in Adelaide, SA. Apply now to be part of our team.Job summaryLooking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning,...

  • Receptionist

    1 week ago

    Adelaide, South Australia Leader Computers Full time

    OverviewLeader Computers is hiring a Full-time Receptionist role in Adelaide, SA. Apply now to be part of our team.Leader Computers is hiring a Full-time Receptionist role in Adelaide, SA. Apply now to be part of our team.Job summaryLooking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning,...

  • Operational Excellence Leader

    2 weeks ago

    Adelaide, South Australia beBeeLeader Full time $80,000 - $95,000

    Operational Excellence LeaderWe seek a seasoned professional to oversee our workshop operations, allocating jobs and ensuring daily processes align with manufacturer service and warranty requirements.The ideal candidate will prioritize tasks, minimize delays, and solve problems efficiently, working closely with Service Advisors to maintain customer...

  • Sales & Service Excellence Leader

    1 week ago

    Adelaide, South Australia beBeeCustomer Full time $90,000 - $120,000

    Job Description:The Sales and Service Manager plays a pivotal role in delivering exceptional customer experiences that drive sales and service results. This dedicated leader will inspire the team to thrive by fostering a customer-centric environment.Responsibilities include leading by example, coaching the team, establishing strong stakeholder relationships,...

Customer Service Excellence Leader

3 weeks ago

Adelaide, South Australia beBeeCustomerService Full time $90,000 - $120,000
Lead Customer Service Role

This position involves managing and coordinating the activities of a customer service/sales support team to ensure high-quality, efficient delivery of services to customers.

As Lead Customer Service, you will collaborate with cross-functional departments to deliver comprehensive service solutions and build strong stakeholder relationships internally and externally.

  1. Manage customer service/sales support team activities to achieve business goals.
  2. Work directly with key stakeholders to deliver superior service and results in account coordination.
  3. Project manage orders and product setup, including communication of artwork requirements.
  4. Communicate customer packaging requirements through the RFQ process and adjust quotes according to business rules and strategic objectives.
  5. Coordinate the customer non-conformance process and liaise with customers until resolved.
  6. Identify and manage aged stock records within business rules.
  7. Support new product development enquiry processes, including samples management, artwork transition, mock-ups, concepts, and technical guidance.
  8. Liaise with operations and production teams regarding production dates and commitments to customers.

Key skills for this role include:

  • Leadership experience in sales, customer service, or sales support.
  • Sound understanding of inventory management principles.
  • Previous experience delivering excellence in customer service.
  • Disciplined approach to business processes.
  • Strong analytical, problem-solving, written, verbal, and presentation skills.

Benefits of this role include:

  • Market competitive remuneration.
  • Ongoing professional development opportunities.
  • Comprehensive health and wellbeing program.
  • Achieving work-life balance.

Employee safety is our priority. The company has a commitment to employees, customers, and communities being '100% safe'. Therefore, Detmold requires all new employees to be fully vaccinated and provide vaccination confirmation or government-approved exemption documentation.