Global Content Coordinator

1 week ago

Dandenong, Victoria, Australia Ingram Content Group Full time

Job Summary

As a key member of the Ingram Content Group team, we are seeking a highly skilled Global Content Coordinator to join our team. The successful candidate will be responsible for coordinating customer relationships and supporting the Sales Team and Publishers to ensure timely setup of print-on-demand publications and provide advice on all other Ingram services.

Key Responsibilities

  • Act as the primary point of contact for all Client Service calls and e-mails.
  • Process all publisher queries efficiently and accurately.
  • Coordinate receipt and internal processing of title materials from customers to Pre-Media and act as liaison to communicate issues between Ingram and publishers.
  • Ensure that production proof copies are generated, based on customer specifications and are submitted to publisher for approval.
  • Assist customer and Sales Rep with EDI Implementation.
  • Ensure the timely integration of new content ingestion.
  • Implement targeted promotions, aimed at generating additional content ingestion and/or drive volume via presentation of special offerings to existing clients.
  • Responsibility for producing and coordinating reporting for customers.
  • Maintain up-to-date and accurate knowledge on the full range of Ingram services, to be able to advise publishers appropriately.
  • Maintenance of systems including CMS, CSS etc. to ensure publisher requirements are recorded and actioned accurately.
  • Works with internal Ingram teams, both in the UK and US, as necessary, to meet the needs of publisher.
  • Proactive signposting of new publishers to and/or migration of existing accounts to Ingram Spark as appropriate or directed by management.
  • Increases sales volume via clarification of special offerings to existing clients.
  • Assists with Digital Support and eBook customer inquiries.
  • Support the Marketing team with marketing campaigns.
  • Assist and deliver customer communications.

Requirements

  • Minimum 1 year client service and account liaison experience preferred.
  • College / entry level diploma / degree.
  • Customer-focused approach as a key member of a small team and to lead by example.
  • Attention to detail.
  • Administrative skills.
  • Ability to prioritise workload and work on own initiative.
  • Aptitude for database systems, experience with web browsers, fully conversant with Microsoft Office packages.
  • Good levels of literacy and numeracy.
  • Problem-solving and solutions-focused.
  • Positive and constructive approach to working with others.
  • Flexibility is critical – must be able to adapt to frequent change with little or no negative impact to productivity.
  • More important than qualifications, is the ability to demonstrate a flexible and positive work attitude, gained in a similar fast-paced work environment.

Working at Ingram Content Group

At Ingram Content Group, we offer a dynamic and supportive work environment that fosters collaboration and innovation. We are committed to helping our customers achieve their goals, and we are seeking a talented individual who shares our passion for delivering exceptional results.

What We Offer

  • Training Opportunities
  • Long Service Awards
  • Bonus Schemes

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