Field Service Scheduling Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeService Full time $80,000 - $110,000
Job Overview:

The Service Coordinator role is a critical position that involves organizing and scheduling regular field service activities. This individual will ensure all service technician visits are loaded within set time frames, variances from divisional expectations reported to line managers, and installations completed within divisional time frames.

Responsibilities include coordinating jobs for completion, responding to customer inquiries/complaints on service, arranging non-standard service calls, managing paperwork, and recording daily routines. Additionally, the Service Coordinator will provide ongoing reports requested by management on items such as service state, jobs, customer service history, technician productivity, and customer retention.

Key Responsibilities:
  • Organise and schedule regular field service activities
  • Ensure all service technician visits are loaded within set time frames and variances from divisional expectations are reported to the line Manager
  • Coordinate installations and jobs for completion within divisional time frames and expectations
  • Respond to customer inquiries/complaints on service and arrange necessary non-standard service calls
  • Manage paperwork and administration related to service activities and routing of documents for entry onto the Branch Contracts Computer System
  • Record daily routines completed by technicians in accordance with divisional requirements
  • Provide ongoing reports requested by management on items such as service state, jobs, customer service history, technician productivity, and customer retention
Requirements:
  • Excellent phone etiquette
  • Strong written and verbal communication skills
  • Ability to give clear instructions
  • Strong collaboration and time management skills

A background in a similar role or fast-paced office environment is essential. Pre-employment medical and reference checks will be required.

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