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Customer Service Representative

1 month ago

Sunnybank Hills, Queensland, Australia Westpac Group Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Banking Specialist at our Sunnybank, QLD location.

About the Role

This is a full-time position (38 hours per week) that offers ongoing training and development opportunities to grow your career in banking and financial services. As a key member of our team, you will be responsible for consistently processing customer transactions efficiently and accurately, providing a seamless service experience, and identifying opportunities to help customers meet their financial needs by referring them to the right person.

Key Responsibilities
  • Process customer transactions accurately and efficiently
  • Provide exceptional customer service and support
  • Identify opportunities to refer customers to relevant products and services
What You'll Need

To succeed in this role, you will need a genuine desire to help customers and deliver excellent service every time. While banking experience is not necessary, we can provide training to equip you with the skills and knowledge required to excel in this role. A great attitude, friendly manner, and a passion for delivering outstanding customer experiences are essential.

About Us

The Westpac Group has a rich heritage and a commitment to creating better futures together. We aim to attract the best people inside and outside of the business and build an organisation where talent thrives. Our purpose is to create better futures together, helping our customers, communities, and people to prosper and grow.

What's In It For You?

As a valued member of our team, you can expect:

  • A competitive salary of approximately $60,000 - $70,000 per annum, depending on your level of experience
  • Ongoing training and development opportunities to grow your career in banking and financial services
  • A collaborative and supportive work environment that values diversity and flexibility
  • Access to a wide range of employee benefits to help you manage your priorities
  • The opportunity to make a real difference in the lives of our customers and community
How To Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please click on the 'APPLY' button to submit your application.