Freight Handler and Customer Support Specialist
1 month ago
We are seeking a reliable and motivated Freight Handler and Customer Support Specialist to join our team. This varied role provides support to our removalists and customers, helping with packing to prepare for a removal and unpacking to help set up a home.
As a key member of our team, you will be out in the field every day, largely working unsupervised; no two days are the same. Our Skills Path training scheme will take you on a learning journey to a whole new career.
About the Role
- Careful packing and unpacking of customer effects is crucial to ensuring a smooth relocation process.
- Loading and unloading of vehicles requires attention to detail and physical stamina.
- Reading and completing paperwork required, sometimes using a tablet, ensures accurate records are kept.
- Communicating regularly with the customer during uplift & delivery builds trust and satisfaction.
- Maintaining clean & tidy vehicles, equipment and warehouse contributes to a safe and healthy work environment.
About You
- A friendly, helpful, honest and customer-focused attitude is essential for success in this role.
- Eagerness to learn and adapt to changing situations demonstrates a high level of professionalism.
- Reliability, hard work and teamwork are vital for achieving our goals.
- Caring about personal appearance and having a helpful friendly manner creates a positive impression.
- Being physically fit, with lifting and physical exertion involved, is a must.
- A driver's license – car license as a minimum, with confidence to drive one of our packing vans preferable.
What's in it for you?
- Above award rates, with overtime available, plus superannuation, offers a competitive salary package.
- Employee benefits, including service awards, Perkbox, purchased annual leave, internal staff competitions and access to our confidential employee wellness program, enhance your overall well-being.
- Career advancement opportunities through mentoring, training and a learning & development plan with a clear career path.
About Grace Worldwide
We are considered Australasia's largest independently owned company in our industry, with over 100 years of experience and a reputation for quality and service excellence.
With an extensive global partner network and over 60 branches across Australia and New Zealand, we promote positive team environments and encourage long-term employee relationships.
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