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Customer Service Team Lead

2 months ago

Melbourne, Victoria, Australia INEOS Full time

About the Role:

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at INEOS. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.

Key Responsibilities:

  • Develop and implement customer service strategies to meet and exceed customer expectations
  • Lead a team of customer service representatives to ensure that they have the necessary skills and knowledge to provide excellent customer service
  • Monitor and analyze customer feedback to identify areas for improvement and implement changes as needed
  • Collaborate with internal stakeholders to ensure that customer needs are met and exceeded
  • Develop and maintain relationships with key customers to ensure that their needs are met and exceeded

Requirements:

  • Proven experience in a customer service leadership role
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Strong problem-solving and conflict resolution skills
  • Experience working in a fast-paced environment

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance