Customer Service Leader for Luxury Hotel
1 week ago
We are seeking an experienced Customer Service Leader to join our team at Stamford Hotels and Resorts.
About the Role- This is a permanent full-time position with a rotating shift, including mornings, afternoons, and weekends.
- The successful candidate will work 38 hours per week and be required to have flexible working hours, including nights, weekends, and public holidays.
The ideal candidate will be a natural leader with a 'hands-on' approach, who insists on leading by example. They will have strong problem-solving skills, excellent verbal and written communication skills, and excellent presentation and grooming standards.
Key Responsibilities- Process and assist with check-in/check-out of guests
- Actively resolve guest issues and challenges presented on shift
- Provide guidance, support training, and leadership of front office team
- Assist in delivery of front office staff development
- Assist in all hotel departments during peak times while ensuring a high level of service is maintained
- Responsible for the health and safety of all patrons, guests, and staff members
- A minimum of previous hotel supervisory experience
- Previous opera experience will be highly regarded
- Tailored coaching and mentoring program
- Great team and environment
- Free staff meal
- Discounts within the group
The estimated annual salary for this position is approximately $65,000 - $80,000, depending on experience.
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