Customer Service Leader for Luxury Hotel

1 week ago


Melbourne, Victoria, Australia Stamford Hotels and Resorts Full time
Job Description

We are seeking an experienced Customer Service Leader to join our team at Stamford Hotels and Resorts.

About the Role
  • This is a permanent full-time position with a rotating shift, including mornings, afternoons, and weekends.
  • The successful candidate will work 38 hours per week and be required to have flexible working hours, including nights, weekends, and public holidays.

The ideal candidate will be a natural leader with a 'hands-on' approach, who insists on leading by example. They will have strong problem-solving skills, excellent verbal and written communication skills, and excellent presentation and grooming standards.

Key Responsibilities
  • Process and assist with check-in/check-out of guests
  • Actively resolve guest issues and challenges presented on shift
  • Provide guidance, support training, and leadership of front office team
  • Assist in delivery of front office staff development
  • Assist in all hotel departments during peak times while ensuring a high level of service is maintained
  • Responsible for the health and safety of all patrons, guests, and staff members
Requirements
  • A minimum of previous hotel supervisory experience
  • Previous opera experience will be highly regarded
Culture and Benefits
  • Tailored coaching and mentoring program
  • Great team and environment
  • Free staff meal
  • Discounts within the group
Salary

The estimated annual salary for this position is approximately $65,000 - $80,000, depending on experience.


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